Alla Fawaz Kader
Stoney Creek,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Adams Renovation Inc.
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
Department Manager
Sears
10.2013 - 03.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Diploma - Architectural And Engineering Technology
George Brown College
Toronto, ON06.2012
Skills
- Administrative Support
- System Implementation
- Data Evaluation
- Product Organization
- Executive Management Support
- Quality Assurance Controls
- Policy and Procedure Adherence
- Account Management
- Product Promotion
- Spreadsheets
- Customer Relations
Timeline
Customer Service Representative
Adams Renovation Inc.
01.2021 - Current
Department Manager
Sears
10.2013 - 03.2017
Diploma - Architectural And Engineering Technology
George Brown College
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