Summary
Overview
Work History
Education
Skills
Timeline
Alla Del Puppo

Alla Del Puppo

Vancouver,BC

Summary

My experience in the customer service industry and also my education has taught me how to meet and excel each customer's expectations with service that sells.I quickly adapt to new environments with ease and confidence while performing challenging tasks with dedication.I use the the extensive knowledge and abilities gained through the Commodities and Marketing degrees that I received in my country and translate them into performing my duties in Canada. I am an excellent learner and can speak four languages, Russian , Ukrainian, Polish and English which I learned in my studies in Ukraine.

Overview

30
30
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Sales Associate

Pier 1 Imports Inc
Vancouver, BC
10.2019 - 11.2019
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Paint Labour and Painter

Movies Productions
Vancouver, BC
07.2015 - 08.2019
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Repaired wall holes and scrapes.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Worked holidays and weekends depending on shifting needs of project.
  • Kept accurate records of paint supplies and other materials.

Senior Shipper

Bakery In Chernihiv Ukraine
Chernihiv, Ukraine
01.2012 - 02.2014
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Analyzed data to prepare reports and identify process improvements.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Store Manager

Self Employed
Chernihiv, Ukraine
01.2007 - 12.2011
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Sales Clerk

English Trading Post
Chernihiv , Ukraine
01.2001 - 12.2007
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Kept front check out area clean and organized for efficient service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.
  • Created and constructed product displays to attract customers to new products, increasing total weekly sales [Number]%.
  • Assisted over [Number] customers daily with buying experience to increase customer satisfaction ratings [Number]%.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Sales Clerk

Camomile
Chernihiv, Ukraine
02.1998 - 09.2000
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Kept front check out area clean and organized for efficient service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.

Sales Clerk

Homelsky Market
Chernihiv , Ukraine
04.1990 - 09.1998
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Kept front check out area clean and organized for efficient service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.
  • Created and constructed product displays to attract customers to new products, increasing total weekly sales [Number]%.
  • Assisted over [Number] customers daily with buying experience to increase customer satisfaction ratings [Number]%.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Presented, rotated and date-checked products to maintain company freshness standards.

Education

Bachelor In Marketing And Business - Merchandizing And Business

Chernihiv College, Chernihiv Ukraine
09.1990 - 06.1993

Sales And Food Specialist. - Food And Marketing And Economics

Chernihiv Trade School, Chernihiv Ukraine
09.1985 - 06.1987

Skills

Sales and marketing in food and clothing Operating my own business in Ukraine and management of bakery in Ukraine

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Timeline

Sales Associate - Pier 1 Imports Inc
10.2019 - 11.2019
Paint Labour and Painter - Movies Productions
07.2015 - 08.2019
Senior Shipper - Bakery In Chernihiv Ukraine
01.2012 - 02.2014
Store Manager - Self Employed
01.2007 - 12.2011
Sales Clerk - English Trading Post
01.2001 - 12.2007
Sales Clerk - Camomile
02.1998 - 09.2000
Chernihiv College - Bachelor In Marketing And Business , Merchandizing And Business
09.1990 - 06.1993
Sales Clerk - Homelsky Market
04.1990 - 09.1998
Chernihiv Trade School - Sales And Food Specialist., Food And Marketing And Economics
09.1985 - 06.1987

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Alla Del Puppo