Alla Bohoslavtseva
Vaughan,ON
Summary
Mission-driven Head Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Head Barista
Zaruhi Karapetyan
06.2023 - 02.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily cafe operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Trained, scheduled, and supervised barista workers.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
Barista
Nvard Khazaryan
11.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
General Doctor -
Pavlov First State Medical University
Saint Petersburg06.2022
Skills
- Barista mentoring
- Specialty drink preparation
- Food Safety Compliance
- Latte art mastery
- Supply Ordering
- Menu development
- Espresso expertise
- Cleanliness Enforcement
- Scheduling Coordination
- Customer Service
- Inventory Management
- Team Building and Leadership
- Barista Training
- Hiring and Training
- Attention to Detail
- Quality Control
- POS Systems
- Shift Scheduling
- Safe Food Handling
- Coffee grinding
- Cleaning and sanitizing
- Food Serving and Preparation
- Conflict Resolution
- Process Control
- Inventory Control
- Hospitality and Professionalism
- Cash Register Operations
- Relationship Building
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Timeline
Head Barista
Zaruhi Karapetyan
06.2023 - 02.2024
Barista
Nvard Khazaryan
11.2022 - 05.2023
General Doctor -
Pavlov First State Medical University
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