Senior Program Manager
Lucror LTD
Calgary, AB
01.2010 - Current
- Gradual progression from Junior Project Manager to Senior Project Lead at PMO level
- Followed PMI guidelines & best practices for executing all project phases, from planning, scoping, budgeting, quality control, risk registry to stakeholders' communication plans
- Ongoing Technology Implementation Managerial Roles for Projects with Budget between ($1M - $10M) and up to 25 staff members
- Collaborated with business leadership to set priorities based on business needs, resource capacity, risk exposure, and engaging cross-functional stakeholders to align their day-to-day activities along the company's mission and vision
- Liaised & communicated project critical data such as KPI dashboards, Progress reports, Critical path baseline deviation & solutions, Risk mitigation strategies, etc., to Stakeholders (product manager, local/remote/cross-functional teams, compliance regulators, end-users, vendors and partners)
- Oversaw change management efforts to ease transition periods during the implementation of critical initiatives drives for new technical (hardware, software) implementations
- Supported HR dept with identifying organization staffing needs (permanent, contractors), recruitment, onboarding, training and performance reviews
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Participated in technology (software, hardware, mobile) and non-technology endeavor's (sales meetings & negotiation, road shows, seminars and town-hall MTG)
- Developed and led a multi-disciplinary team to redefine project issues and reach solutions based on different perspectives
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities
- Key Achievements: The Agile methodology and mindset transition that I lead in implementation allows 85% of project completion within the acceptable baseline for Budget and schedule. Employee retention is now at 95%. Overall, saving for the organization has resulted in around $2M and is ongoing.
