Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALKA VERMA

Brampton

Summary

Proven Operations Manager with a track record of enhancing team performance and customer satisfaction at MAPLE STAR TRANSPORT LTD. Excelled in operations management and problem-solving, leading to significant improvements in accountability and service delivery. Skilled in team leadership, fostering employee ownership, and driving operational excellence.

Overview

25
25
years of professional experience

Work History

Operations Manager

MAPLE STAR TRANSPORT LTD
05.2006 - 12.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Shift Manager

Burger King
09.1999 - 04.2006
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Bachelor of Arts - English

Punjab University
Chandigarh ,PUNJAB ,INDIA
06-1991

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Languages

English
Full Professional

Timeline

Operations Manager

MAPLE STAR TRANSPORT LTD
05.2006 - 12.2024

Shift Manager

Burger King
09.1999 - 04.2006

Bachelor of Arts - English

Punjab University

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ALKA VERMA