ALKA SINGH
Summary
Accomplished Customer Service Representative with a proven track record at Bank of America, enhancing customer loyalty through exceptional problem-solving and active listening. Expert in Microsoft Excel and adept at transforming customer challenges into satisfaction, evidenced by significant improvements in client retention and feedback. Specializes in critical thinking and account management, driving growth and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank of America
08.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Client Service Representative
Bnp Paribas Bank
02.2019 - 07.2022
-Managed the complete lifecycle of individual as well as corporate client accounts, including account opening and modifications.
-Developed successful tactics to sell products and services to customers.
-Intensively Engaged with customers through calls, meetings and emails addressing queries and building client relationships with a sense of calm and good work ethics .
-Demonstrated a blend of project management, compliance, customer service to support company services effectively.
Client Service Executive
CS DATAMATION RESEARCH AND SERVICES PRIVATE LIMITE
08.2017 - 01.2019
- Managed Critical project with strict deadlines of updating of kyc details of clients over 100+ emails and calls a day.
- Conducted regular reviews of account performance, identifying opportunities for growth and improvement.
- Worked to understand the need of each customer.
Education
MBA - Accounting And Finance
University of Canada West
Vancouver, BC09.2026
Bcom Hons - Accounting And Finance
Ramjas College
New Delhi India06.2017
No Degree - BUSINESS/COMMERCE
TATA CHEM DAV PUBLIC SCHOOL
UTTAR PRADESH05.2014
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Accomplishments
- Awarded with gold certificate by Bank of America to publish News letter of BOFA 2023 covering updates for the entire financial year.
- Awarded with Gold badge for smoothly conducting EDIC (employee diversity and inclusion community) as a Lead and organized events/parties throughout the year at BOFA.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Certification
- Certified EDIC Lead, bank of America - 1 Year
- Certificate of Foreign exchange management act (FEMA) Covering LRS Transactions
- Certificate in preparing for successful communication. (LinkedIn Learning)
Sports and hiking activities, Occasional Trekker, Dance and Organizing employee engagement activities
- I have organized employee engagement activities throughout the year in BOFA engaging all employees to not only have fun but boosts morale and increase retention and fosters a sense of community.
- Team building exercises like "chai pe charcha" in the conference room allowing employees to express their view on general topics and share their experiences.
- Social events- Organized Festival events, sports events like cricket tournament, company party and picnics.
- Health and wellness events - yoga session and deskercise on international yoga day.
- SHAKE IT OFF- Participated and organized across Bofa branches allowing participants to perform for 10 min and show their dance skills.
Timeline
Customer Service Representative
Bank of America
08.2022 - 09.2024
Client Service Representative
Bnp Paribas Bank
02.2019 - 07.2022
Client Service Executive
CS DATAMATION RESEARCH AND SERVICES PRIVATE LIMITE
08.2017 - 01.2019
MBA - Accounting And Finance
University of Canada West
Bcom Hons - Accounting And Finance
Ramjas College
No Degree - BUSINESS/COMMERCE
TATA CHEM DAV PUBLIC SCHOOL
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