Alka Rana
Dispatcher
Brampton,ON
Summary
Well-qualified Dispatch with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Dispatcher
Rajwinder Transportation
10.2022 - Current
- Answered phone calls and responded to customer emails.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Received new orders, prepared documentation, and assigned personnel.
- Developed and implemented customer service policies and procedures.
- Monitored flow of paperwork and directed information to appropriate departments.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled and organized delivery routes.
- Uphold office cleanliness standards.
- Managed over 50 customer calls per day.
- Performed other duties as requested, directed or assigned.
Education
PG Diploma - Logistics And Supply Chain Management
Canadore College
Brampton, ON12.2022
PG Diploma - Human Resources Management
St Clair College
Toronto, ON04.2022
Skills
- Assisting Dispatch
- Service Requests
- Microsoft Office
- Ability to provide excellent customer service
- Route Planning and Adjustment
- Fast learner and multi-tasker
- Comfortable working in fast paced environment
- Strong team player and leader
- Ability to learn delivery areas to coordinate driver's deliveries
- Excellent problem solving and organizational skills
Certification
- Emergency First Aid and CPR Level C
- Individual Security Guard License
- WHMIS
Timeline
Assistant Dispatcher
Rajwinder Transportation
10.2022 - Current
PG Diploma - Logistics And Supply Chain Management
Canadore College
PG Diploma - Human Resources Management
St Clair College
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