Alka Patel

Customer-Centric Operations & Service Excellence

• Cultivated a customer-focused environment, fostering long-term loyalty and improving patient satisfaction.
• Addressed customer complaints efficiently through root-cause analysis and resolution strategies.
• Introduced patient-centric services like Auto-Fill and C-Pack medication synchronization, boosting adherence to treatment plans.
• Represented the company at community health events, increasing brand recognition and pharmacy visits by 30%.

Team Leadership & Development

• Led and supervised a team of 5+ assistants, resulting in a 20% increase in prescription processing efficiency.
• Recruited, trained, and mentored top-performing staff to deliver high-quality pharmaceutical care.
• Conducted regular performance reviews, mentoring sessions, and established meetings to focus on performance metrics and continuous improvement.
• Supported employee career development with ongoing feedback and advancement opportunities.

Financial & Inventory Management

• Managed a pharmaceutical inventory budget of $170K, reducing medication waste by 15% through strategic stock rotation and ordering.
• Controlled expenses and optimized profitability without compromising the quality of care.

Clinical Initiatives & Community Engagement

• Led monthly health clinics and vaccination campaigns, contributing significantly to pharmacy revenue growth.
• Achieved a 30% year-over-year increase in flu vaccinations through targeted community outreach and education.
• Exceeded targets in key clinical metrics: Auto Fill (37.3%) and Compliance Packs (40%).
• Collaborated with local healthcare providers to develop and implement comprehensive patient care plans, improving PFS scores by 30%.

Compliance & Quality Assurance

• Ensured full compliance with all regulatory standards by conducting regular audits and staff training sessions.
• Maintained accurate documentation and records while promoting a culture of accountability and excellence.

• Managed high volumes of daily prescriptions while maintaining accuracy and excellent service.
• Streamlined the prescription filling process to reduce patient wait times and maximize workflow efficiency.
• Delivered high-quality, personalized care by educating patients on drug interactions, side effects, and proper administration techniques.
• Provided comprehensive medication therapy management (MTM) and counseling, improving patient outcomes and treatment adherence.
• Supported chronic disease management through medication synchronization services (Auto-Fill & C-Pack), enhancing therapeutic success.
• Conducted thorough drug utilization reviews (DURs) to prevent interactions and contraindications, ensuring patient safety.
• Vaccinated patients against influenza, pneumonia, and other illnesses to promote preventive healthcare.
• Developed and maintained strong professional relationships with physicians, insurance providers, and healthcare teams to optimize patient care.
• Addressed patient concerns with empathetic, clear communication to increase medication compliance and satisfaction.
• Maintained strict regulatory compliance through regular audits of controlled substance inventory and accurate record-keeping.
• Ensured proper medication storage, documentation, and disposal, adhering to all pharmacy regulations.
• Performed inventory management, cycle counts, will-calls, and ensured accurate stock levels of medications and supplies.
• Stayed current with pharmaceutical trends and best practices by attending industry conferences and continuing education programs.