ANUPAM VYAS

• Actively engaged customers to provide general assistance and information on current promotions, plans and PC optimum benefits
• Implemented up-selling strategies such as recommending and integrating purchases with phone protection plan and accessories to encourage additional sales and store profitabili
• Exceeded sales performance level on an individual and store level while delivering a high level of customer service
• Worked closely with supervisors and managers to solve problems, handle customer concerns and escalations
• In-depth knowledge of POS system to process sales, price adjustment's, refunds, online orders and gift card activations
• Provided friendly service and assistance to all customers at all times and promoted customer loyalty, satisfaction and sales

• Continuous utilization of company's EASY model in maintaining and achieving all key business objectives in sales, service and customer experience
• Establishing, developing and maintaining positive business and customer relationships
• Promoted team collaboration and worked in unison with all Mobilists encouraging their sales progress thereby exceeding sales targets
• Handled daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties
• Logged leads, reports, expenses, receipts, and sales in company database.
• Replenished sales floor merchandise and organized shelves, racks, displays and signage to promote and maintain a high visual appearance of the store
• Created team schedules and approving hours in RQ4
• Participated in weekly conference, received updates on new products, plans, promotions and discussed ways in which they can be sold effectively

• Dedicated to providing customers with excellent service while making their business my top priority
• Followed up with customers after sales, keeping retention level high and capitalizing on cross selling opportunities
• Built and maintained pipeline that supported monthly, quarterly and annual goals
• Provided on the fly coaching and worked jointly with team members to close sales, cross sell & up sell products and achieve sales targets
• Supervised staff successfully and maintained a courteous and effective working relationships with all Mobilist
• Created employee schedules to align coverage with forecasted demands
• Mentored team members to enhance professional development and accountability in workplace.
• Adhered to company guidelines and policies in daily store operations including updating sales tracker, inventory counts, scheduling, promoting visual presentation and delivering exceptional customer service
  

• Acquired knowledge & understanding of multiple wireless carriers & promotions
• Recommended products and services in a professional and enthusiastic manner based on the customers needs
• Educate & engage customer through product demonstration
• Completing activations/re-activations process, pulling products from inventory, accepting customer payments
• Investigated and resolved customer inquiries and complaints in a professional & timely manner
• Maintained up-to-date knowledge of store sales, payment policies and security standards
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and Mobilist to grow and become a strong team member

• Engaged mall shoppers and follow the 5 Non-Negotiable Selling Standards
• Generated hype and awareness within a mall environment by being a brand ambassador

• Identified customer’s needs and present a customized wireless solution
• Deliver on our brand promise by offering customers a unique, unbiased, professional, fun, friendly and thoroughly enjoyable retail shopping experience that will consistently generate a response of WOW!

• Achieve all key business metrics including sales, operations and customer satisfaction

• Participate in all training – we want people who are interested in personal & professional development • Stay up to date on current promotions, products, service & policies to maintain high levels of expertise • Inventory and cash management for inflow and outflow

• Collected and analyzed customer information to prepare product or service reports.
• Updated account information to maintain customer records
• Scheduling product deliveries and installation
• Addressing customers concerns and complaints
• Facilitate necessary repairs and replacements
• Reached out to customers after completed sales to suggest additional service or product purchases