Alka Kanojia
Summary
Results-oriented Associate General Manager with a proven track record of optimizing business operations and driving profitability. Successfully implemented a new employee training program, increasing retention and satisfaction by 15%. Skilled in developing and executing strategic marketing campaigns, resulting in a 10% sales increase in the first quarter. Proficient in managing budgets and expenses, reducing costs by 12% through strategic vendor contract negotiations and process streamlining. Strong leadership abilities combined with a strategic mindset to enhance overall business performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate General Manager
HCL Tech
01.2023 - Current
- Directed daily operations of the business, including staff management, customer service, and financial performance
- Implemented a new employee training program, resulting in a 15% increase in employee retention and satisfaction
- Developed and executed strategic marketing campaigns, leading to a 10% increase in sales in the first quarter
- Managed budget and expenses, reducing costs by 12% through renegotiating vendor contracts and streamlining processes
- Led a team of 20 employees, overseeing daily operations and ensuring high levels of customer satisfaction
- Implemented strategic marketing initiatives that resulted in a 15% increase in sales within the first quarter of employment
- Collaborated with department heads to streamline processes and improve overall efficiency, resulting in a 20% reduction in operational costs
- Conducted regular performance reviews and provided ongoing training and development opportunities for staff, resulting in a 10% increase in employee retention rates
- Mentored and developed team members through regular feedback, training sessions, and performance evaluations.
- Improved overall team performance by implementing strategic management initiatives and fostering a collaborative work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Interacted well with customers to build connections and nurture relationships.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee evaluations, and contract details.
Senior Consultant
HCL Tech
01.2022 - 01.2024
- Led cross-functional teams to successfully implement and manage cloud computing projects, resulting in a 20% increase in efficiency and cost savings
- Spearheaded the development and execution of cloud migration strategies for multiple clients, ensuring seamless transition to cloud-based solutions
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals and priorities
- Monitored and tracked project progress, identified potential risks and issues, and implemented corrective actions to ensure on-time and on-budget delivery
- Evaluated clients' needs and created plan of action to provide solutions.
- Developed custom solutions based upon clients' strict requirements.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
Senior Manager Delivery
HCL Tech
01.2006 - 12.2021
- Led cross-functional teams in the successful execution of complex projects, resulting in a 40% increase in on-time delivery performance
- Developed and implemented strategic initiatives to improve operational efficiency, resulting in a 18% reduction in delivery costs
- Oversaw the end-to-end delivery process, maintaining a 98% customer satisfaction rating through effective issue resolution and continuous communication
- Mentored and coached a team of delivery managers, fostering a culture of accountability and collaboration to drive team performance and achieve key objectives
- Managed a large team of 258
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
Education
MBA - Marketing
Vinayaka Mission University Sikkim
Gangtok, Sikkim India 05-2017
BBA - Commerce
University of Delhi
Delhi India06-2001
Skills
- Financial Performance Analysis
- Strategic Planning
- Budget Management
- Staff Management
- Training Program Development
- Business Process Reengineering
- Project Planning & Execution
- Client Relationship Management
- Gen AI
- Quality controls
- Profitability Optimization
- Business Forecasting
- Strategic planning skill
- Program Administration
- Customer Service Management
Skills
\
Languages
English
Full Professional
Hindi
Native or Bilingual
Dutch
Elementary
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 250 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Created Power Bi Dashboards for financial reporting
- Created Resource pools for easy rotation of skilled resources
- Successfully implemented & completed blackbelt project saving 1milion pound yearly saving for Client
Certification
- ITIL Foundation Certificate in IT Service Management – AXELOS.
- Project Management Professional (PMP) - Project Management Institute.
- Azure-104 Microsoft 2024-10
- Yellow belt Sixsigma certified
Timeline
Associate General Manager
HCL Tech
01.2023 - Current
Senior Consultant
HCL Tech
01.2022 - 01.2024
Senior Manager Delivery
HCL Tech
01.2006 - 12.2021
MBA - Marketing
Vinayaka Mission University Sikkim
BBA - Commerce
University of Delhi
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