Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Accomplishments
Certification
Timeline

Alka Joshi

Tim Horton’s
Brampton,ON
2
Languages
1
Certification
33
years of professional experience

Work History

Customer Service Rep. and Baker

24 Years 2 Months
Tim Horton’s | 08.2002 - Current
  • Greeting clients with a smile while taking orders
  • Prepare beverage and food and ensured quality freshness standards are met
  • Ensured consistency of food quality by portioning and wrapping food and packaging take-out food by franchise rules
  • Maintained a comfortable seating area by clearing and cleaning tables, trays and chairs
  • Delivered fast and prompt service, served customers at counters or tables
  • Stocked refrigerators and kept records of the quantities of food used, rotated food supplies to keep it fresh
  • Receive and receipt a variety of payments and other cash and cash-related transactions in a very fast paced environment.
  • Keeping the work area tidy.

Lunch Supervisor

4 Years
Thorndale Public School | 04.2010 - 04.2014
  • Helping teachers in setting up the classrooms.
  • Helping the school authorities with carrying out different responsibilities during the regular functions at school.
  • Supervise the kids while they eat in the classroom.
  • Ensuring the kids stay disciplined while playing in the playground.
  • Helping the teachers in their daily chores.
  • Ensuring that kids behavior and conduct doesn't turn out to be loud
  • Assisting kids who are in troubles, like with slicing up food
  • Inspiring fine table-manners and etiquettes
  • At times arrange games and activities
  • Manage slight injuries for example bruises, cuts and grazes
  • Console kids who are disturb
  • Handle any fights or argues
  • Prevent any harmful conducts

Cashier

11 Months
Dollarama | 09.2001 - 08.2002
  • Provided customer service, operated cash register, maintained a clean work area, priced and organized merchandise.
  • Developed ability to work in a fast-paced atmosphere.
  • Maintained excellent client relations and developed client rapport.
  • Diplomatically resolved customers complaints on as-needed basis.
  • Ability to follow instructions well and make decisions with little or no supervision.
  • Delegated responsibilities to employs to meet company’s expectations.
  • Occasionally helped in store presentation.

Customer Service Representative

4 Years 10 Months
MTO - Drivers & Vehicles’ License Office | 05.1993 - 03.1998
  • Renew Driver license & vehicle license plates
  • Communicating with MTO head office at Kingston on occasional basis for updates
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Possess effective communications skills, and work well with others at all levels.

Education

Bachelor of Arts

Punjabi University | 01.1991

Grade 12 Bathurst heights secondary school toronto

Skills

Customer services

Languages

English,
Elementary
Hindi, Urdu and Punjabi
Elementary

Personal Information

Customer service experience more than 20 years. Serve customer like helping others to take coffee to their table. Also help co workers at work. Baking, inventory, stocking.

Disclaimer

References available upon request

Accomplishments

Data entry school

Certification

Ontario secondary school diploma

Timeline

Lunch Supervisor

Thorndale Public School
04.2010 - 04.2014Read More

Customer Service Rep. and Baker

Tim Horton’s
08.2002 - CurrentRead More

Cashier

Dollarama
09.2001 - 08.2002Read More

Customer Service Representative

MTO - Drivers & Vehicles’ License Office
05.1993 - 03.1998Read More

Punjabi University

Bachelor of Arts
Read More
Alka Joshi