Quickbooks
Alka Banger
Office Manager
Maple Ridge,BC
Summary
Organized and motivated Office Manager with 5+ years of experience managing office operations in deadline- driven and fast paced environments. Excellent at multitasking with particular expertise in maintaining records, increasing office efficiency and dealing with a large volume of business inquiries.
Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
Mac's Electric Ltd.
01.2018 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Develop and implement well organized filing system and introduce effective scheduling techniques
- Prepare and process all payroll and benefits functions while solving any related issues and discrepancies
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
Head Dispatcher
WestCan Auto Parts
12.2016 - 12.2017
- Responsible for scheduling and dispatching drivers, work crews, equipment, or service vehicles to appropriate locations according to client requests, specifications
- Provide excellent customer service to all valued clients over phone and in-person regarding new orders, maintenance, or general enquiry
- Prepare daily work and run schedules for drivers
- Carry out full spectrum of office administration tasks on daily basis like record and maintaining files of customer requests, work or services performed, change orders, report and bills
- Prioritize each call based on urgency.
Part Time Cashier & Shift Supervisor
Agra Tandoori Restaurant
05.2014 - 09.2016
- Responsible for taking food orders from customers and send orders to kitchen and ensure all orders are full-filled in timely and presentable manner
- Responsible for taking reservations and organizing event according with team members
- Responsible for closing procedure including cash handling.
Customer Service Representative- Part Time
Fresh Slice Pizza (Head-office)
01.2016 - 08.2016
- Obtain client information by answering telephone calls
- Inform clients by explaining procedures; answering questions; providing information
- Handle customer inquiries, process orders and route to appropriate Fresh slice location
- Update customer's (new & existing) information on company's server
- Identify and escalate priority issues or customer complaints to Manager and supervisor.
Education
Hospitality Management Post Graduate Diploma -
Vancouver Community College
Vancouver, BC 09.2014 - 2016.05
Resort & Hotel Management - undefined
Selkirk College
Nelson, BC 01.2014 - 2014.05
Computer Science Engineering - undefined
Lovely Professional University
Jalandhar, Punjab 09.2008 - 2012.05
Sr. Sec. Education - undefined
KMV High School
Nakodar, Punjab 03.2006 - 2008.05
Skills
Bookkeeping
Software
Dispatch Management System
Property Management System
References
References available on request
Timeline
Office Manager
Mac's Electric Ltd.
01.2018 - Current
Head Dispatcher
WestCan Auto Parts
12.2016 - 12.2017
Customer Service Representative- Part Time
Fresh Slice Pizza (Head-office)
01.2016 - 08.2016
Hospitality Management Post Graduate Diploma -
Vancouver Community College
09.2014 - 2016.05
Part Time Cashier & Shift Supervisor
Agra Tandoori Restaurant
05.2014 - 09.2016
Resort & Hotel Management - undefined
Selkirk College
01.2014 - 2014.05
Computer Science Engineering - undefined
Lovely Professional University
09.2008 - 2012.05
Sr. Sec. Education - undefined
KMV High School
03.2006 - 2008.05
Similar Profiles
Carol McManusCarol McManus
Estate Adminstrator at Mac's Emporium, LLCEstate Adminstrator at Mac's Emporium, LLC
Marlene Cristal CastilloMarlene Cristal Castillo
Cashier/Server/Shift leader at MAC'S ON THE PIERCashier/Server/Shift leader at MAC'S ON THE PIER
Theresa ArledgeTheresa Arledge
Cashier at Mac's Convenience StoreCashier at Mac's Convenience Store
Miguel SalvadorMiguel Salvador
Retail Worker at Save-On-FoodsRetail Worker at Save-On-Foods
Ayden BarrettAyden Barrett
Server at Fort Alexandra CafeServer at Fort Alexandra Cafe