Alka Alka
Belleville,ON
Summary
Experienced with managing front desk operations and ensuring seamless administrative support. Utilizes strong communication skills to interact effectively with clients and team members. Knowledge of scheduling, customer service, and problem resolution to maintain organizational efficiency.
Overview
4
4
years of professional experience
Work History
Security Associate
Sheraton Parkway Hotel & Suites
10.2023 - Current
- Provided timely assistance and clear communication to guests, ensuring safety and satisfaction.
- Responded promptly and calmly to emergencies, demonstrating strong problem-solving skills.
- Maintained detailed incident reports to support security operations.
Security Associate
Star Security
01.2023 - 09.2025
- De-escalated conflicts professionally, showing patience and empathy during high-pressure situations.
- Collaborated with law enforcement and team members to ensure safety and prompt incident resolution.
- Conducted regular patrols and access control to uphold security protocols.
Front Desk Executive
SuffesCom Solutions
09.2021 - 08.2022
- Greeted and assisted visitors professionally and respectfully, enhancing the front-office experience.
- Managed a high volume of incoming calls and efficiently directed inquiries to appropriate departments.
- Handled email correspondence and appointment scheduling with accuracy and timeliness.
- Provided administrative support including data entry, document handling, and meeting coordination.
- Supported HR and operations teams with event planning, employee onboarding, and filing tasks.
Education
Post Graduate - Computer Systems Technology - Networking
Centennial College
Toronto, ON06.2024
Bachelor of Technology - Computer Science Engineering
DAVIET College, PTU
Jalandhar, Punjab07.2021
Skills
- Software Installation & Configuration
- Microsoft Office 365 (Word, Excel, PowerPoint)
- Email & Live chat Support
- Basic Troubleshooting (Hardware & Software)
- Active Listening & Clear Communication
- Conflict Resolution & Empathy
- Time Management & Multitasking
- Customer Satisfaction Focus
- Adaptability & Quick Learning
- Team Collaboration
- Follow-up skills
- Paperwork processing
Leadership Experience
- DAVIET College, PTU, Jalandhar, Punjab
- Event Coordinator - Youth Fest, Aug 2019 - Oct 2019
- Led a team of 10 in organizing a college fest, handling logistics, communication, and conflict resolution.
- DAVIET College, PTU, Jalandhar, Punjab
- Orientation Volunteer, May 2018 - May 2018
- Guided and mentored 30+ new students during orientation, providing clear and patient support for a smooth transition.
- Answered queries related to college life, rules, and academics.
Timeline
Security Associate
Sheraton Parkway Hotel & Suites
10.2023 - Current
Security Associate
Star Security
01.2023 - 09.2025
Front Desk Executive
SuffesCom Solutions
09.2021 - 08.2022
Post Graduate - Computer Systems Technology - Networking
Centennial College
Bachelor of Technology - Computer Science Engineering
DAVIET College, PTU