ALKA
Cambridge,NS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer service representative
NORDIA (BELL-CANADA)
01.2022 - Current
- Worked as a helpdesk where I handles the inbound calls
- Completing orders for customers upon request including internet, home phone, TV, security cameras, smart phone features and mobility
- Resolving concerns and issues presented by customers based on their products and orders
- Worked in card Acquiring services department where credit history was checked for the customers
- Worked in a Fraud department.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Merchandise handler
GAP WAREHOUSE
09.2020 - 12.2021
- Receiving: unload trailers, merchandise handling, unwrap and tag products and investigate variances
- Shipping: load trailers, merchandise handling, and wrap product
- Deck review: product inspection, assembly, and repair
- Pick Truck Operation: merchandise handling and product movement
- Special Needs Lane (SNL): store transfers, delivery returns, SNL investigations, inventory control & management, and furniture inspections
- Assist with Customer pick-ups.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Supervised and trained new staff in performing census.
Supervisor
TIM HORTONS
01.2016 - 02.2018
- Monitor, Plan and observe day-to-day activities of employees, co-ordinates breaks, keep management informed of area activities and significant issues
- Completes opening, daily, and closing procedures/checklist in accordance with company policies
- Follows all company cash handling policies and always maintains proper security of cash, transactions as needed
- Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
- Practices excellent food safety and sanitation practices and complies with all H&S standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Supervisor
McDonald’s
01.2015 - 01.2016
- Greeting guests, taking orders, and processing payments
- Preparing food and drinks
- Managing delivery and mobile orders
- Assembling orders and packaging take-out and delivery
- Keeping all surfaces clean and sanitary to ensure the safety of our guests, fellow crew members, and yourself
- We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights of what your job will entail: Inspiring a team, instilling a sense of pride, and creating a culture that helps deliver the world’s best Quick Service Restaurant experience
- Maintaining a safe, secure, and sanitary environment for your guests, your team, and yourself
- Managing and leading a team of Managers and Crew Members
- Participating in local events that positively impact your community
- Upholding our renowned cleanliness methodology.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Arts - Arts
Saint Soldier College
Jalandher, INBachelor in Computer Science - Computer Science
HMV College
Jalandher, IN05.2014
Skills
- Verbal skills
- Written skills
- Task management
- Decision making
- Positivity
- Maintain management
- Organized
- Team-building skills
- MS Office
- Data Entry
- Complaint Resolution
- Report Generation
- Data Collection
- Call Management
- Upselling and Cross-Selling
- Customer Relations
Languages
ENGLISH
Full Professional
HINDI
Full Professional
PUNJABI
Native or Bilingual
Timeline
Customer service representative
NORDIA (BELL-CANADA)
01.2022 - Current
Merchandise handler
GAP WAREHOUSE
09.2020 - 12.2021
Supervisor
TIM HORTONS
01.2016 - 02.2018
Supervisor
McDonald’s
01.2015 - 01.2016
Bachelor of Arts - Arts
Saint Soldier College
Bachelor in Computer Science - Computer Science
HMV College
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