Summary
Overview
Work History
Education
Skills
Qualifications Summary
Trainingsandawards
Otherskillsandinterests
References
Timeline
Generic
ALJON PALOMO

ALJON PALOMO

Regina,SK

Summary

· Dedicated and highly enthusiastic Customer Care Staff with outstanding interpersonal skills.

· 3-year experience as Customer Care Staff

· 4-year experience as Optical Technician

Overview

11
11
years of professional experience

Work History

OPTICAL TECHNICIAN

Executive Optical
07.2017 - 07.2021
  • Assisting with patient care and examinations
  • Explaining the testing process to patients, preparing them, and administering tests on visual capabilities
  • Fill prescriptions from ophthalmologists and optometrists, ensuring that the lenses refract light at the proper angle to permit optimal vision
  • Do the cutting, polishing, and grinding lenses as per prescription for products like microscopes, binoculars, or telescopes
  • Educating patients on the care and maintenance of lenses
  • Maintain and troubleshoot sophisticate optical instruments
  • Maintain the cleanliness of all equipment, work stations and the overall facility on a daily basis.

CUSTOMER CARE STAFF

Executive Optical
01.2014 - 04.2017
  • Responding promptly to customer inquiries with positive, empathetic, and professional attitude at all times
  • Handle customer complaints and provide alternative and/or solutions to ensure resolution of complaints
  • Ensures the timely processing of orders, forms, applications, and requests to warrant customer satisfaction
  • Make product recommendations or services to customers based on their needs and preferences
  • Providing feedback on the efficiency of the customer service process
  • Communicating and coordinating with colleagues as necessary.

PRODUCTION OPERATOR

Surtec Philippines, Inc.
06.2010 - 11.2010
  • Follow safety procedures and company policies for equipment/process operation
  • Carry out activities based on a daily production schedule as assigned by the superior
  • Immerse workpieces in coating solutions or liquid metal for specified times
  • Inspect coated or plated areas for defects, such as air bubbles or uneven coverage
  • Set up, operate, or tent plating or coating machines to coat metal with zinc, nickel, copper or other metal to protect or decorate surfaces
  • Observe gauges to ensure that machines are operating properly, making adjustments or stopping machines when problems occur.

Education

Vocational - Computer System Design And Programming

AMA Computer Learning Center
Cubao Quezon City, Philippines
03.2012

High School -

Quirino National High School
Luna, Quirino, Isabela, Philippines
03.2007

Elementary -

South Central Elementary School
Ilagan City, Isabela, Philippines
03.2003

Skills

  • Maintain positive relations with staff and customer in high-volume
  • Being a quick learner
  • Ability to communicate and interact effectively
  • Quickly adapt a new environment

Qualifications Summary

  • Dedicated and highly enthusiastic Customer Care Staff with outstanding interpersonal skills.
  • 3-year experience as Customer Care Staff.
  • 3-year experience as Optical Technician.

Trainingsandawards

  • Area Sales Performance Ranking, 01/01/16 - 11/01/16, Executive Optical, Philippines
  • Area Sales Contributor, 01/01/16 - 04/01/16, Executive Optical, Philippines
  • Area Top Seller, 01/01/15 - 09/01/15, Executive Optical, Philippines
  • Customer Service Training, 03/13/15, JEC Trainings

Otherskillsandinterests

  • Maintain positive relations with staff and guest in high-volume
  • Microsoft Power point and excel

References

  • Manrico Capanan

     Lead Plant Operator

     + (306) 530-2198

Timeline

OPTICAL TECHNICIAN

Executive Optical
07.2017 - 07.2021

CUSTOMER CARE STAFF

Executive Optical
01.2014 - 04.2017

PRODUCTION OPERATOR

Surtec Philippines, Inc.
06.2010 - 11.2010

Vocational - Computer System Design And Programming

AMA Computer Learning Center

High School -

Quirino National High School

Elementary -

South Central Elementary School

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