ALJON PALOMO
Regina,SK
Summary
· Dedicated and highly enthusiastic Customer Care Staff with outstanding interpersonal skills.
· 3-year experience as Customer Care Staff
· 4-year experience as Optical Technician
Overview
11
11
years of professional experience
Work History
OPTICAL TECHNICIAN
Executive Optical
Manila, Philippines
07.2017 - 07.2021
- Assisting with patient care and examinations
- Explaining the testing process to patients, preparing them, and administering tests on visual capabilities
- Fill prescriptions from ophthalmologists and optometrists, ensuring that the lenses refract light at the proper angle to permit optimal vision
- Do the cutting, polishing, and grinding lenses as per prescription for products like microscopes, binoculars, or telescopes
- Educating patients on the care and maintenance of lenses
- Maintain and troubleshoot sophisticate optical instruments
- Maintain the cleanliness of all equipment, work stations and the overall facility on a daily basis.
CUSTOMER CARE STAFF
Executive Optical
Manila Philippines
01.2014 - 04.2017
- Responding promptly to customer inquiries with positive, empathetic, and professional attitude at all times
- Handle customer complaints and provide alternative and/or solutions to ensure resolution of complaints
- Ensures the timely processing of orders, forms, applications, and requests to warrant customer satisfaction
- Make product recommendations or services to customers based on their needs and preferences
- Providing feedback on the efficiency of the customer service process
- Communicating and coordinating with colleagues as necessary.
PRODUCTION OPERATOR
Surtec Philippines, Inc.
Laguna, Philippines
06.2010 - 11.2010
- Follow safety procedures and company policies for equipment/process operation
- Carry out activities based on a daily production schedule as assigned by the superior
- Immerse workpieces in coating solutions or liquid metal for specified times
- Inspect coated or plated areas for defects, such as air bubbles or uneven coverage
- Set up, operate, or tent plating or coating machines to coat metal with zinc, nickel, copper or other metal to protect or decorate surfaces
- Observe gauges to ensure that machines are operating properly, making adjustments or stopping machines when problems occur.
Education
Vocational - Computer System Design And Programming
AMA Computer Learning Center
Cubao Quezon City, Philippines03.2012
High School -
Quirino National High School
Luna, Quirino, Isabela, Philippines03.2007
Elementary -
South Central Elementary School
Ilagan City, Isabela, Philippines03.2003
Skills
- Maintain positive relations with staff and customer in high-volume
- Being a quick learner
- Ability to communicate and interact effectively
- Quickly adapt a new environment
Qualifications Summary
- Dedicated and highly enthusiastic Customer Care Staff with outstanding interpersonal skills.
- 3-year experience as Customer Care Staff.
- 3-year experience as Optical Technician.
Trainingsandawards
- Area Sales Performance Ranking, 01/01/16 - 11/01/16, Executive Optical, Philippines
- Area Sales Contributor, 01/01/16 - 04/01/16, Executive Optical, Philippines
- Area Top Seller, 01/01/15 - 09/01/15, Executive Optical, Philippines
- Customer Service Training, 03/13/15, JEC Trainings
Otherskillsandinterests
- Maintain positive relations with staff and guest in high-volume
- Microsoft Power point and excel
References
- Manrico Capanan
Lead Plant Operator
+ (306) 530-2198
Timeline
OPTICAL TECHNICIAN
Executive Optical
07.2017 - 07.2021
CUSTOMER CARE STAFF
Executive Optical
01.2014 - 04.2017
PRODUCTION OPERATOR
Surtec Philippines, Inc.
06.2010 - 11.2010
Vocational - Computer System Design And Programming
AMA Computer Learning Center
High School -
Quirino National High School
Elementary -
South Central Elementary School