Alize (Allie) Mombourquette
Island View,NB
Summary
Keen to develop a positive employment history by honing existing skills while learning a new set of skills in a vibrant and dynamic workplace. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Program Assistant
Immigration, Refugees, And Citizenship Canada
05.2022 - Current
- Partook in rigorous training as part of IRCC guidelines, courses include: GCDocs foundational training (searching and saving, version control, interface management), GC Security Awareness, Fundamentals of Information Management, Understanding Unconscious Bias, Overcoming Unconscious Bias (Personal and Workplace), Values and ethics foundations, Disability Management and Workplace Wellness, Access to Information and Privacy Fundamentals.
- Tasks and duties include: Data entry of client documents and security information, Sending request letters to provide information such as birth certificates, passports, and timelines of their personal and professional lives, Scheduling permanent residence card appointments and refugee claimant appointments, Updating trackers for claimants, interview schedules, and uploading documents and information to the GCMS interface.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Managed both digital and physical filing systems and retrieved documents as required.
- Created and updated records and files to maintain document compliance.
Junior Analyst
Employment And Social Development Canada
05.2021 - 08.2021
- Partook in rigorous training as part of ESDC guidelines, courses include: Stewardship of information and workplace behaviours, Values and ethics foundations, Occupational health and safety and hazard prevention training, Information management 101, Diversity and inclusion, ATIP (Access to information and privacy), Violence and harassment.
- Attended events relevant to Learning Branch topics and Strategic Horizontal Policy research.
- Presented summaries on taskings that were completed and approved by the director general's office.
- Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
- Maintained strict adherence to established policies surrounding data confidentiality and security, minimizing risk exposure for the organization.
- Provided administrative support to senior analysts and department professionals.
Customer Experience Representative
Chapters Fredericton
09.2020 - 01.2021
- Hired for holiday season in anticipation of advanced COVID shopping.
- Restocked and stickered books for sale.
- Audited sales shelves before store opening.
- Processed and received orders from customers through both online retail and kiosk.
- Interacted with customers regularly, making book recommendations, aiding in order retrieval, and enforcing COVID guidelines.
- Cleaned as part of COVID procedures, ensuring all areas were accounted for.
- Sorted the till and counted money at end of shifts to match float.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products and services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Customer Service Representative
Canadian Forces Housing Agency
08.2019 - 08.2020
- Opened and closed office at the beginning and end of workdays.
- Assigned and documented appointments for members in the military.
- Greeted clients at the front desk, signed and opened mail.
- Handled special documents and classified information.
- Directed and improved customer complaints.
- Filed and archived documentation for retroactive processing
- Arranged march-in and march-out information for members (filing, distributing, etc.)
- Completed customer satisfaction surveys after a client had received repair to their quarters (interacted frequently with members of the Canadian Armed Forces).
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Seasonal Associate
Bath And Body Works, Limited Brands
10.2018 - 01.2019
- Warmly greeted customers upon entrance to the store.
- Accurately and efficiently handled cash/debit/credit transactions.
- Used company marketing and sales guidelines to add value to customer purchases/upsell.
- Helped the team with opening and closing the store.
- Displayed merchandise, creating visually appealing displays.
Education
Master's of Social Work - Social Work
Saint Thomas University
Fredericton, NB07.2025
Bachelor of Arts - Psychology
University of New Brunswick
Fredericton, NB05.2023
High School Diploma -
Fredericton High School
Fredericton, NB06.2019
Skills
- Professionalism: Works in a responsible and fair manner
- Loyalty: Strong devotion to work and task completion
- Research Skills: Able to gather information, ability to assess situation
- Planning: Can organize and execute within timeframes
- Computer/Technical: Organize spreadsheets and other computer program documents
- Willing to Learn: Always ready to learn new skills or techniques
- Passion: Tries in every way to enjoy working environment from a standpoint of personal gratification
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Project Planning
- Time Management
- Customer Service
- Microsoft Office Proficiency
Languages
English
Native or Bilingual
French
Professional Working
German
Elementary
Affiliations
- Spin classes and Pilates
- Avid Reader
- Record Collector
- Amateur Edwardian era Historian
hobbies and interests
- Reading
- Drawing
- Designing
- Listening to music (specific genre 80's)
- Voice training/performing
References
- Matthew Mackenzie, Manager, Immigration, Refugees, and Citizenship Canada, matthew.mackenzie@cic.gc.ca
- Jonathan Latham, Manager, Immigration, Refugees, and Citizenship Canada, jonathan.latham@cic.gc.ca
- Katharina Angler, Senior Policy Analyst, Employment and Social Development Canada, (819) 712-7193, katharina.angler@hrsdc-rhdcc.gc.ca
- Kelly Mercer, Assistant Manager, Canadian Forces Housing Agency, (506) 470-8382, kelly.mercer@forces.gc.ca
- Pamela Peddle, Assistant Manager, Chapters Fredericton, (506) 459-2616, ppeddle@indigo.ca
volunteer experience
- 12 Hours for the Homeless, 10/2015
- Babysitter, Island View, NB, 2015, present, Worked with a child on the Autism spectrum
- Member, FHS Glee, 2015, 2019
- Soloist, Holy Family Parish Church, 2018
- St. Dunstan's Church, organizing food baskets for Christmas families
- Member, FHS SafeGrad Committee, 2018, 2019, Organized events, Handled cashboxes and fund collecting, Heavy lifting during bottle drives
- Connaught Street School, volunteered in Kindergarten Classes, Family Fun BBQ (Face Painting), during Strengthening Families, Strengthening Communities program in partnership with the John Howard Society
- Assistant Teacher Grade 2 Catechism, St. Dunstan's Church, Fredericton
Timeline
Program Assistant
Immigration, Refugees, And Citizenship Canada
05.2022 - Current
Junior Analyst
Employment And Social Development Canada
05.2021 - 08.2021
Customer Experience Representative
Chapters Fredericton
09.2020 - 01.2021
Customer Service Representative
Canadian Forces Housing Agency
08.2019 - 08.2020
Seasonal Associate
Bath And Body Works, Limited Brands
10.2018 - 01.2019
Master's of Social Work - Social Work
Saint Thomas University
Bachelor of Arts - Psychology
University of New Brunswick
High School Diploma -
Fredericton High School
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