Alize Cox
Sacramento
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Griffin and Reed Eye Care
Sacramento, CA
12.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers for improved service delivery.
- Trained new staff on systems and procedures to maintain high service standards.
- Implemented process improvements that reduced patient wait times and enhanced satisfaction.
- Verified insurance eligibility and coverage for patients.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Scheduling patient surgeries including pre-op and post-op appointments.
Receptionist
American River Center
Sacramento, CA
09.2023 - Current
- Managed front desk operations, ensuring smooth and efficient visitor check-in processes.
- Coordinated communication between departments, enhancing interdepartmental collaboration and workflow efficiency.
- Maintained comprehensive knowledge of services offered, providing accurate information to clients and visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Scheduled transportation for patients for all upcoming appointments.
Clinic Manager
Howe Medical Clinic
Sacramento, CA
02.2022 - 09.2024
- Oversaw daily clinic operations, ensuring efficient patient flow and resource allocation.
- Developed and implemented staff training programs to enhance team performance and service delivery.
- Streamlined appointment scheduling processes, improving patient access and satisfaction rates.
- Managed budgeting and financial reporting, optimizing clinic profitability while maintaining quality care standards.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Improved patient satisfaction through effective communication and compassionate care.
Medical Assistant (Back Office)
Howe Medical Clinic
Sacramento, CA
09.2015 - 02.2022
- Performed vital sign assessments and documented medical histories accurately to support patient care.
- Assisted physicians with patient examinations and procedures, ensuring efficient workflow in clinical setting.
- Educated patients on treatment plans, medications, and preventive care measures to promote health literacy.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Receptionist (Front Office)
Howe Medical Clinic
Sacramento, CA
04.2015 - 08.2015
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in training new staff on office protocols and software applications.
- Provided exceptional patient service, addressing inquiries and resolving issues promptly.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Developed streamlined communication processes between patients and healthcare providers.
- Coordinated with clinical teams to facilitate smooth patient transitions and follow-ups.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Medical Assisting & Billing Certificate -
Carrington College
Sacramento, CASkills
- Customer service
- HIPAA compliance
- Understanding of medical terminology
- Insurance verifying
- Data entry proficiency
- Patient education
- Electronic health records
- Multitasking and organization
- BLS certified
- CPR/First Aid Certified
Timeline
Patient Service Representative
Griffin and Reed Eye Care
12.2024 - Current
Receptionist
American River Center
09.2023 - Current
Clinic Manager
Howe Medical Clinic
02.2022 - 09.2024
Medical Assistant (Back Office)
Howe Medical Clinic
09.2015 - 02.2022
Medical Receptionist (Front Office)
Howe Medical Clinic
04.2015 - 08.2015
Medical Assisting & Billing Certificate -
Carrington College
MEDICAL DUTIES
- Took and recorded patient vitals
- Explained medical procedures to patients
- Collected lab specimens
- Administered I.M. injections to patients
- Reviewed medical charts with patients to ensure accuracy
- Instructed patients on proper use of medications
- Conveyed physician’s orders to patients
- Maintained patient confidentiality
- Maintained a safe and healthy work environment by following standards, procedures
- Sterilized medical instruments, cleaned and prepped patient rooms
ADMINISTRATIVE DUTIES
- Answered a high volume of calls daily
- Utilized MS Word, Excel and PowerPoint
- Took patient medical histories
- Verified and entered patient information into database
- Updated patient medical files
- Scheduled patient appointments
- Managed multiple tasks effectively using time management skills
- Phoned in prescriptions to pharmacies
- Obtained medical records
- Maintained medical supplies inventory
- Prepared all recorded patient consent forms