Aliyah Vera
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure IT support position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Nordstrom
02.2018 - 05.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Adidas
Vaughan, ON
07.2019 - 01.2021
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Technical Support Representative
Bell Canada
Remote
03.2021 - 06.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Documented support interactions for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Travel Consultant
Merit Travel Group
Remote
07.2022 - 10.2023
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Education
High school diploma -
St. Basil-the-Great College School
Toronto, ONSkills
- GDS knowledge
- Travel Planning
- Technical Support
- Microsoft Excel
- Problem Solving
- Relationship Building
Languages
Spanish
Timeline
Travel Consultant
Merit Travel Group
07.2022 - 10.2023
Technical Support Representative
Bell Canada
03.2021 - 06.2022
Sales Associate
Adidas
07.2019 - 01.2021
Sales Associate
Nordstrom
02.2018 - 05.2019
High school diploma -
St. Basil-the-Great College School