Aliyah Middleton-Wiaz
Edmonton,Alberta
Summary
Dynamic and detail-oriented professional with experience at the Ontario Ministry of Health & Long-Term Care. Proven ability in document management and customer service, enhancing office efficiency and fostering positive relationships. A fast learner skilled in data entry and complex problem-solving, committed to maintaining confidentiality and supporting team success.
Overview
3
3
years of professional experience
Work History
Summer Student - Office Assistant
Ontario Ministry of Health & Long-Term Care
Kingston, ON
05.2025 - 08.2025
- Assisted with administrative tasks, enhancing office workflow and organization.
- Supported data entry and record-keeping, maintaining accurate student information systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Collaborated with team members on projects, fostering a cooperative work environment.
- Developed familiarity with office software tools, improving task efficiency and accuracy.
- Maintained confidential OHIP records securely while upholding strict privacy standards set forth by the institution's policies.
Barista
Deville Coffee
Edmonton, AB
06.2024 - 03.2025
- Prepared espresso beverages and specialty drinks following established recipes and standards.
- Provided exceptional customer service, ensuring positive experiences for all patrons.
- Operated cash register, accurately processing transactions and managing cash flow.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Collaborated with team members to efficiently handle peak service periods during busy hours.
Server
Coffee Trends/Mile and a Quarter Ice Cream
Kingston, ON
03.2023 - 07.2023
- Managed cash register operations, processing payments efficiently and accurately.
- Adapted quickly to changing customer needs and preferences during peak hours.
- Prepared and served a variety of ice cream flavors, ensuring quality and presentation standards were met.
- Assisted customers in selecting products, providing recommendations based on preferences and dietary needs.
- Operated cash register, processed transactions accurately, and managed customer payments efficiently.
- Trained new staff on proper serving techniques and customer service protocols to improve team performance.
- Monitored inventory levels of supplies to assist in reordering processes, preventing stock shortages during busy periods.
- Greeted incoming customers and provided reliable, friendly customer service.
Retail Keyholder
Boathouse
Kingston, ON
08.2022 - 02.2023
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Assisted in training new staff on store policies and procedures to enhance team performance.
- Monitored inventory levels, facilitating timely restocking to maintain optimal product availability.
- Implemented visual merchandising standards, improving store presentation and enhancing customer experience.
- Conducted daily sales audits, identifying discrepancies and recommending corrective actions for accuracy.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Supported loss prevention efforts by monitoring security systems and conducting routine audits of merchandise integrity.
- Stored security alarm codes and keys and made routine code changes.
Education
Bachelor of Arts - Double Major in Psychology And Sociology
University of Alberta
Edmonton06-2027
High School Diploma -
Bayridge Secondary School
Kingston, ON06-2022
Skills
- Document management
- Database maintenance
- Confidentiality
- Customer service
- Time management
- Verbal and written communication
- Office administration
- Staff management
- Data entry
- Complex Problem-solving
- Issue resolution
- Cash handling
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Summer Student - Office Assistant
Ontario Ministry of Health & Long-Term Care
05.2025 - 08.2025
Barista
Deville Coffee
06.2024 - 03.2025
Server
Coffee Trends/Mile and a Quarter Ice Cream
03.2023 - 07.2023
Retail Keyholder
Boathouse
08.2022 - 02.2023
Bachelor of Arts - Double Major in Psychology And Sociology
University of Alberta
High School Diploma -
Bayridge Secondary School