Aliyah Friend
Friendly Beauty
Bakersfield
7
years of professional experience
Dynamic operations coordinator with expertise in customer relationship management and appointment scheduling. Skilled in verbal and written communication, driving workflow efficiency, and ensuring regulatory compliance to enhance client satisfaction and operational success.
Work History
Owner | Operations & Client Services Coordinator
6 Years 6 Months- Increased annual business revenue by 62% through customer retention, referrals, and strategic service planning.
- Coordinated daily business operations, including scheduling, appointment coordination, payment processing, inventory management, and client communications to ensure seamless service delivery.
- Streamlined organization of client records, financial documentation, and operational workflows to enhance accessibility and accuracy.
Client Experience Specialist
1 Year- Built strong customer relationships that increased repeat clientele by 43%.
- Provided individualized consultations while managing fast-paced appointment schedule to enhance customer experience.
- Coordinated with team members to streamline workflow and reduce customer wait times.
Central Service Technician II
3 Years- Decontaminated, assembled, sterilized, inspected, and distributed over 120 surgical instruments and medical devices daily, supporting efficient operating room procedures.
- Collaborated with surgeons, nurses, and perioperative staff to ensure prompt delivery of sterile instruments, enhancing surgical workflow.
- Maintained detailed documentation of 1,000+ sterilization cycles, ensuring adherence to hospital policies and infection prevention protocols.
Education
Sterile Processing Technician Certification (CRCST - Healthcare
Advanced Cosmetology Certification - Cosmetology
Skills
Project management
Customer Relationship Management
Client Retention Strategies
Business Operations
Administrative Support
Scheduling & Appointment Coordination
Electronic Recordkeeping
Data Entry (Microsoft Office
Google Workspace)
Compliance expertise
Verbal & Written Communication
Relationship Building
Timeline
Client Experience Specialist
Jcpenny Hair Salon
01.2025 - 01.2026Read More
Central Service Technician II
Christian Hospital NE
01.2022 - 01.2025Read More
Owner | Operations & Client Services Coordinator
Friendly Beauty
01.2020 - CurrentRead More
Milan Institute of Cosmetology
Advanced Cosmetology Certification from Cosmetology
Read More
Saint Louis Community College
Sterile Processing Technician Certification (CRCST from Healthcare
Read More