Aliyah Clarke
Morgan Hill
Summary
Looking to transition into new field after developing valuable skills in high-energy restaurant environment. Expertise in customer service and multitasking, with focus on maintaining high standards. Capable of adapting to new challenges and contributing effectively to team success.
Overview
4
4
years of professional experience
Work History
Associate
Chick-fil-A
Morgan Hill, CA
05.2025 - Current
- Collaborated with team to ensure optimal food safety and quality standards.
- Trained new employees on operational procedures and customer service techniques.
- Assisted in implementing promotional strategies to boost sales performance.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Streamlined order processing to enhance customer satisfaction and service speed.
Restaurant Food Server
Chilli's Grill & Bar
Morgan Hill, CA
06.2022 - Current
- Coordinated food and beverage orders efficiently, ensuring timely delivery to tables.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assisted in training new servers on menu items and service protocols, fostering a collaborative team environment.
- Upsold menu items effectively, contributing to increased sales during peak hours.
- Cultivated positive relationships with regular patrons, enhancing customer loyalty and repeat business.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
Education
High School Diploma -
Live Oak High School
Morgan Hill, CA06-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Loyalty program promotion
- POS system operation
Timeline
Associate
Chick-fil-A
05.2025 - Current
Restaurant Food Server
Chilli's Grill & Bar
06.2022 - Current
High School Diploma -
Live Oak High School