Aliya Smith
Cambridge,ON
Summary
Reliable and hardworking bartender works autonomously or in teams to serve over 50 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Boston Pizza
Cambridge, ON
07.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
Host Supervisor
Boston Pizza
Cambridge, ON
08.2021 - 07.2023
- Trained new front-of-house employees on company policies, procedures, and customer service standards to ensure they are prepared to provide excellent service to guests.
- Ensured compliance with health and safety regulations within the restaurant.
- Took care of a team of hosts responsible for greeting and seating guests, ensuring excellent customer service throughout their dining experience.
- Evaluated employee performance regularly and provided constructive feedback.
- I coordinated with kitchen staff to ensure efficient table turnover and timely delivery of food orders.
- Served as point-of-contact for resolving guest complaints or special requests.
- Reviewed and monitored all online ordering systems for scores and feedback and would construct solutions to improve customer satisfaction and increase sales.
Education
High School Diploma -
Preston High School
Cambridge, ON06-2023
Skills
- Wine And Liquor Understanding
- Team Member Training
- Daily Specials Memorization
- Upselling Skills
- Guest Relations
- Beverage Preparation
Timeline
Server/Bartender
Boston Pizza
07.2023 - Current
Host Supervisor
Boston Pizza
08.2021 - 07.2023
High School Diploma -
Preston High School
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