ALIYA SHAIK

• Provide clients with comprehensive financial services, including opening accounts, processing loans, and advising on investment products.
• Assess client financial situations, recommend appropriate products, and explain terms, interest rates, and payment schedules.
• Ensure compliance with banking policies, regulations, and anti-money laundering (AML) requirements.
• Assist with personal loans, and credit services, ensuring thorough documentation and efficient processing.
• Achieve individual sales targets and contribute to team goals through upselling financial products.
• Conduct regular follow-ups with clients to ensure satisfaction and foster long-term relationships.
• Managed financial data entry, documentation, and reconciliation processes for internal financial records.
• Coordinated customer account management, ensuring the timely processing of transactions and resolution of financial queries.
• Delivered excellent customer service, responding to inquiries, assisting with account issues, and ensuring overall satisfaction.
• Supported senior officers in the preparation of audit reports and compliance documentation.

Key Achievements:

• Contributed to successful audits by ensuring accuracy in financial documentation.
• Played a key role in improving client relations and satisfaction through effective communication and problem-solving.
• Recognized for consistently meeting or exceeding performance targets.

• Supervising Staff: Managing a small team, guiding them in customer service tasks, administrative duties, or sales.
• Customer Relations: Ensuring customer satisfaction, addressing issues or complaints, and offering solutions in line with bank policies.
• Sales and Marketing: Promoting financial products (loans, credit cards, accounts) and helping to meet sales targets.
• Compliance: Ensuring that the team follows banking policies, regulatory requirements, and procedures.
• Branch Operations: Handling daily operations, ensuring smooth functioning of the branch, and addressing any operational issues.
• Reporting: Preparing reports on financial performance, customer feedback, and staff performance.
• Training and Development: Assisting with the training of new employees and supporting ongoing development of staff.

• Delivered lectures and conducted seminars for undergraduate and graduate courses in Computer science subjects are Web Technologies,DBMS,Java.
• Mentored students on academic and research-related matters, including providing guidance on projects, theses, and internships.
• Supervised research projects and guided students through the process of publication in peer-reviewed journals and conferences.
• Led and participated in department and university-level committees for curriculum development, faculty recruitment, and policy planning.
• Participated in faculty development programs and workshops to enhance teaching skills, research methodologies, and technological tools.
• Contributed to departmental accreditation and assessment processes through the preparation of reports and evaluations.
• Actively participated in departmental outreach activities, including workshops, conferences, and collaborative research with industry professionals.