Aliya Rizvi
Bedford,Nova Scotia
Summary
Dynamic Client Service Representative with a proven track record at CIBC, excelling in communication and problem-solving. Enhanced customer satisfaction through effective resolution of inquiries and education on digital banking tools. Skilled in CRM and collaborative teamwork, consistently delivering exceptional client support and streamlining service delivery methods.
Overview
2
2
years of professional experience
Work History
Client Service Representative
CIBC
Halifax, Nova Scotia
01.2025 - Current
- Processed transactions accurately for customer accounts, ensuring efficiency and compliance.
- Assisted clients with inquiries regarding banking products and services to enhance satisfaction.
- Educated clients on digital banking tools to promote adoption and improve user experience.
- Maintained client records while ensuring data integrity across systems.
- Resolved client issues promptly through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service delivery methods and elevate performance.
- Supported management in organizing client events and promotional activities.
- Reviewed client concerns, researched details, and communicated clear solutions effectively.
Sales Associate
Charm Diamond Centres
Bedford, Nova Scotia
06.2024 - Current
- Facilitated product selection and clarified features for customers.
- Maintained organized product displays and ensured shelves remained fully stocked.
- Accurately processed transactions using point-of-sale systems.
- Resolved customer inquiries and concerns to deliver exceptional service.
- Collaborated with team members to improve operational efficiency.
- Conducted inventory checks to track stock levels and availability.
Programmer Analyst
Cognizant
Gurgaon, Haryana
08.2023 - 10.2023
- Developed software applications using Java and Python within agile frameworks.
- Collaborated with business analysts to gather project requirements effectively.
- Conducted system testing to verify application functionality and performance.
- Participated in code reviews to uphold coding standards and quality assurance.
- Troubleshot and resolved software issues for both clients and users.
- Documented technical specifications and user manuals for software systems comprehensively.
- Integrated third-party APIs to improve application functionality and user experience.
Education
Master of Engineering - Internetworking
Dalhousie University
Halifax, None10-2025
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Galgotia College Of Engineering And Technologies
India07-2023
High School Diploma -
Mount Carmel College
India03-2019
Skills
- Communication effectiveness
- Problem-solving skills
- Marketing mail campaigns
- Fund transfer processes
- Customer relationship management (CRM)
- Sales tactics
- Prescription order processing
- Customer-centric approach
- Collaborative teamwork
- Documentation systems
- Client support solutions
- Multi-line phone expertise
Languages
English
Full Professional
Urdu
Professional
Timeline
Client Service Representative
CIBC
01.2025 - Current
Sales Associate
Charm Diamond Centres
06.2024 - Current
Programmer Analyst
Cognizant
08.2023 - 10.2023
Master of Engineering - Internetworking
Dalhousie University
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Galgotia College Of Engineering And Technologies
High School Diploma -
Mount Carmel College
Similar Profiles
Marzia AliMarzia Ali
Mortgage Specialist at CIBCMortgage Specialist at CIBC
Nena BrownNena Brown
Sr. Manager, Talent Acquisition Strategy & Program at CIBCSr. Manager, Talent Acquisition Strategy & Program at CIBC
Jenniffer RodriguezJenniffer Rodriguez
Customer Service Representative at CIBCCustomer Service Representative at CIBC
Amina Mohammed IkafAmina Mohammed Ikaf
Case Manager – Client Care at CIBCCase Manager – Client Care at CIBC
ABHISHEK SRIVASTAVAABHISHEK SRIVASTAVA
Data Engineer at Greenfield GlobalData Engineer at Greenfield Global