Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aliya ishola

North York,Ontario

Summary

Motivated and customer-driven Sales Associate with hands-on experience at Victoria’s Secret, specializing in personalized customer service, lingerie and product knowledge, and creating a confident, welcoming shopping environment. Skilled in upselling, handling transactions, and maintaining high visual merchandising standards. Brings strong communication skills, attention to detail, and a passion for empowering customers through excellent service and product expertise.

Overview

1
1
year of professional experience

Work History

Sales Associate

SoftMoc
03.2025 - 12.2025
  • Delivered excellent customer service by helping clients find the right footwear based on style, comfort, and fit
  • Handled cash, debit, and credit transactions accurately using POS systems
  • Maintained a clean, organized sales floor and restocked shelves as needed
  • Managed inventory by receiving shipments, tagging merchandise, and assisting in stockroom organization
  • Promoted loyalty programs and ongoing promotions to increase customer engagement and sales
  • Worked collaboratively with team members to meet daily sales targets

Customer Service Representative (Seasonal)

H&M
11.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Helped execute floor sets and promotional changes
  • Promoted store loyalty program to increase customer engagement

Education

Bachelor of Science - Behavioural Psychology

Seneca College of Applied Arts And Technology
North York, None
04-2026

High School Diploma -

Great Lakes Collage of Toronto
06-2022

Skills

  • Time management
  • Problem-solving skills
  • Excellent customer service and communication
  • Knowledge of fashion trends and visual merchandising
  • Cash handling and POS system experience
  • Team collaboration and interpersonal skills
  • Ability to thrive in fast-paced, high-volume retail environments
  • Strong organizational and multitasking abilities

Languages

English
Full Professional

Timeline

Sales Associate

SoftMoc
03.2025 - 12.2025

Customer Service Representative (Seasonal)

H&M
11.2024 - 02.2025

Bachelor of Science - Behavioural Psychology

Seneca College of Applied Arts And Technology

High School Diploma -

Great Lakes Collage of Toronto

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Aliya ishola