Aliya Ishak
Pickering,ON
Summary
Specializing in client engagement to identify best fit solutions using a consultative approach that is focused on value positioning of technology and services. Able to leverage clinical trials knowledge and aptitude for software demonstration to generate high-quality opportunities likely to lead to sales growth and customer retention.
Have a strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Manager, Customer Success - Enterprise
Lumerate dba Zymewire
01.2022 - Current
- Manage contractions and expansions
- Disseminate product knowledge to help with client requests
- Work on solutions using the product in unique ways to meet needs
- Manage contract renewals
- Communicate corporate goals, drive the mission and vision of the company
Customer Success Manager
Lumerate dba Zymewire
11.2019 - 01.2022
- Train and retain a book of diversified clients that are provides to Biotech and Pharma
- Expand account book by mapping the commercial organization, identifying key stakeholders and upselling based on identifying pains
- Work with prospects to help bridge the buyer's journey and close the sale
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels
Business Development Associate
Axiom Real-Time Metrics
05.2018 - 11.2019
- Generate new clients through cold calling, email, and other sales activity to promote Axiom products and services to achieve annual and quarterly signings and revenue target quotas
- Used various platforms (BioPharm Insight, LinkedIn, Salesforce and HubSpot)
- Attend and prospect leads at industry trade shows/ conferences
- Attended shows in Canada, USA and China
- Continuously collect and disseminate competitive intelligence and industry knowledge
- Complete demonstrations of company product modules
- Act as client point of contact and ensure on-going client satisfaction throughout sales process and where applicable
- Ensure CRM data integrity
- Results: 100 Accounts in Pipeline, Total Qualified Prospects Contract (USD) $25 million USD5 Clients, won – $15 million
Data and Project Management Associate
Axiom Real-Time Metrics
03.2016 - 05.2018
- Design eCRFs based on protocols prior to CTA/NDA submission
- Coordinate with Sponsor and CROs for electronic data capture (EDC) requirements
- Created and maintained Data Management Plans, Data Integrity Plans
- Lead Sponsor meetings during study start-up, throughout the study and closeout
- Key contact for daily management of clinical operations and data review
- Account and manage billing for client activity
- Daily query resolution activities throughout the study and maintain site communication
- Manage amendments and change orders to SOWs
- Delegate and organize resources to provide clean clinical data for efficacy analysis
- Test clinical reports (SAS) and software upgrades for deployment to Production
Client Services Intern
Infrastructures for Information (i4i)
05.2015 - 03.2016
- Converted Microsoft Word files from American pharmaceutical clients to SPL documents using the company's software
- Templates dealt with: Animal and human OTC/prescription drugs, Bulk ingredient, NDC requests, Annual ER update, GDUFA Identification files
- All documents were completed in compliance with the American FDCA and Regulations
- Maintained receipts and acknowledgements from the FDA through the ESG
Shift Manager
Mc Donalds
12.2009 - 06.2015
- Increased sales using up-selling techniques, balance labour cost with hourly revenue to ensure profit
- Enforce a high standard of food safety practices and provide excellent customer service and property management
Education
Bioinformatic Post Graduate Certificate -
Seneca College
04.2014
Bachelor of Science Honours degree - Biology
Ryerson University of Toronto
01.2012
Skills
- Hunter sales approach
- Relationship builder
- Passionate commitment to customers
- Regulatory knowledge: ICH GCP (including EU Directive and applicable Statutory Instruments), Health Canada, FDA and ISO 90001
- Strong understanding of drug development process
- Knowledgeable in MySql, R Excel, XML
- Time management
- Team leadership
- Decision-making
- Documentation and reporting
- Strategic planning
- Operations management
Hobbies and Interests
- Hiking
- Travelling
- Camping
- Clinical Nutrition
- Swimming
Research
- Protein Interaction Parser for Dr. James Hong (MD, Ph. D), Seneca College, Toronto, Ontario, 12/2013, 04/2014, Developed a rudimentary algorithm to parse RSS feeds of scientific journals and existing databases for protein interactions specific to reprogramming neural stem cells.
- Lab Volunteer for Dr. Marie Killeen, Ryerson University, Toronto, Ontario, 03/2013, 07/2013, Designed primers for GFP tagged unc5 fused with enu3.
Languages
English
Native or Bilingual
Timeline
Manager, Customer Success - Enterprise
Lumerate dba Zymewire
01.2022 - Current
Customer Success Manager
Lumerate dba Zymewire
11.2019 - 01.2022
Business Development Associate
Axiom Real-Time Metrics
05.2018 - 11.2019
Data and Project Management Associate
Axiom Real-Time Metrics
03.2016 - 05.2018
Client Services Intern
Infrastructures for Information (i4i)
05.2015 - 03.2016
Shift Manager
Mc Donalds
12.2009 - 06.2015
Bachelor of Science Honours degree - Biology
Ryerson University of Toronto
Bioinformatic Post Graduate Certificate -
Seneca College
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