Aliya Hussain
Amaranth,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
5
5
Certificates
Work History
Office Administrator
Fast Connect Systems Ltd
Amaranth, ON
01.2019 - Current
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reconciled account files and produced monthly reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cashier
Walmart
Orangeville, ON
03.2017 - 06.2017
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Handled cash with high accuracy and took care to check bills for fraud.
Office Administrator
Mirza Transportation
Brampton, Canada
06.2015 - 02.2017
- Following standardized company procedures relating to all aspects of Office performance
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Processing of all payrolls on a bi-weekly basis
- Updating databases with confidential and relevant information
- Arranging interviews and confirming interviews by email
- Handle Packages deliveries and receipts
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Organizing and storing paperwork documents and computer-based information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Call Centre Interviewer
CCI Research Inc
Orangeville, Canada
03.2016 - 12.2016
- Conducted telephone interviews with respondents
- Followed project specifications with a high level accuracy and integrity
- Maintained company dialing standard
- Ensured confidentiality of all collected data
- Exercised courtesy and professionalism to all respondents
- Performed other duties as assigned by management
- Kept good records of the calls made, including information on the number of attempts made to contact those who were unavailable
- Recorded accurate and thorough answers using computer software.
- Persuaded reluctant respondents to participate in surveys and diaries.
- Delivered verbatim scripts for portions of survey.
- Maintained confidentiality of procedures, scripts and respondent information.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Completed surveys by rechecking contact information before ending each call.
- Obtained updated contact information from all subjects and verified data for accuracy.
Teacher
Beacon house School System
Karachi, Pakistan
01.2014 - 02.2015
- Planned, created and delivered innovative lesson plans to students
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Encouraged parental involvement in their children’s education and school activities
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Implemented remedial classes and assessment of individual requirements for Grades 4 to 6
- Participated in the School Improvement Plan during Professional Development staff meetings
- Implemented student activities and projects using collaborative and individual learning approaches
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Teacher
Sir Syed Children's Academy
Karachi, Pakistan
08.2009 - 11.2009
- Worked with professionalism and dedication
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Planned, created and delivered innovative lesson plans to students
- Supported student physical, mental, and social development using classroom games and activities.
- Helped senior teachers with their work
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Prepared children for School Sports Day
- Planned and implemented integrated lessons to meet national standards.
- Worked one on one after school with special needs students to assist with lesson comprehension
- Shifted between formal and informal methods of teaching to keep students engaged.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Education
BS/M.A - Economics
University of Karachi
Skills
Ability to gain employers trust and confidence
undefinedCertification
Received Certificate of Accomplishment from Anglophile English Learning Center.
Timeline
Office Administrator
Fast Connect Systems Ltd
01.2019 - Current
Cashier
Walmart
03.2017 - 06.2017
Call Centre Interviewer
CCI Research Inc
03.2016 - 12.2016
Office Administrator
Mirza Transportation
06.2015 - 02.2017
Teacher
Beacon house School System
01.2014 - 02.2015
Teacher
Sir Syed Children's Academy
08.2009 - 11.2009
BS/M.A - Economics
University of Karachi
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