Work History
Overview
Education
Skills
Summary
Generic

Aliya Hussain

AMARANTH,Ontario

Work History

Office Administrator

Fast Connect Systems Ltd
Amaranth , ON
2019.01 - Current
  • Handled incoming and outgoing correspondence, emails, phone calls, redirected inquiries to the appropriate department or personnel.
  • Procured and maintained office supplies, equipment and inventory, ordering supplies, maintaining records of inventory, and arranging repairs or maintenance for office equipment.
  • Inputting data into databases, spreadsheets and maintaining accurate records including employee records payroll processing, financial records, and other administrative documents.
  • Assisted with basic financial tasks, such as processing invoices, tracking expenses, and reconciling accounts.
  • Addressed any issues or concerns that arise within the office environment, and finding appropriate solutions.

Customer Care Representative and Cashier

Walmart
Orangeville , ON
2017.03 - 2017.06
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
    Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Handled cash with high accuracy and took care to check bills for fraud.

Office Administrator

Mirza Transportation
Brampton , CA
05.2015 - 02.2017
  • Provided excellent customer service to clients, visitors and others who interact with the office.
  • Handled incoming and outgoing correspondence, emails, phone calls, and other communications.
  • Ensured compliance with relevant laws, regulations, and company policies in all administrative activities.
  • Assisted with various human resources tasks, such as onboarding new employees, maintaining personnel files, and processing paperwork related to benefits or payroll.
  • Assisted with basic financial tasks, such as processing invoices, tracking expenses, and reconciling accounts using Accounting software - Quickbooks.
  • Procured and maintained office supplies, equipment, and inventory.

Call Centre Interviewer

CCI Research Inc
Orangeville
03.2016 - 11.2016
  • Conducted telephone interviews with respondents.
  • Followed project specifications with a high level accuracy and integrity.
  • Maintained company dialing standard and ensured confidentiality of all collected data.
  • Exercised courtesy and professionalism to all respondents
    Performed other duties as assigned by management.
  • Kept good records of the calls made, including information on the number of attempts made to contact those who were unavailable.
  • Recorded accurate and thorough answers using computer software.
  • Persuaded reluctant respondents to participate in surveys and diaries.
  • Delivered verbatim scripts for portions of survey.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Completed surveys by rechecking contact information before ending each call.
  • Obtained updated contact information from all subjects and verified data for accuracy.

Customer Service Representative

AT&T Communications
Karachi , Pakistan
12.2013 - 02.2015
  • Handled incoming inquiries from customers via various channels such as phone calls, emails, live chat, or social media. provided information about products, services, policies, and resolve any issues or concerns customers had.
  • Listened to the customers complaints, troubleshoot problems, and find solutions to resolve issues effectively and efficiently. Escalated complex problems to higher levels of support or management when necessary.
  • Documented all customer interactions including inquiries, complaints, and resolutions, in the company's CRM system.
  • Maintained a professional and courteous demeanor in all customer interactions, even in challenging situations to left customers with a positive impression of the company and its services.

Overview

10
10
years of professional experience

Education

BS/M.A - Economics -

University of Karachi
Pakistan

Skills

  • Customer Relationship Management
  • Office Management
  • Business Correspondence
  • Managing Office Supply Inventory
  • Inbound Phone Call Handling
  • Microsoft Office
  • Office Reception
  • Sales Force Management
  • Financial Records and Processing
  • Call Center Operations
  • Customer Service
  • POS Systems Expertise
  • Typing Proficiency
  • Call Triaging
  • CRM Software
  • Calm and Professional Under Pressure
  • Spreadsheets
  • QuickBooks Proficiency
  • Intuit QuickBooks

Summary

In my previous roles, I have developed a strong foundation in office administration, managing administrative tasks with precision and efficiency. As an office administrator, I excelled in organizing schedules, coordinating meetings, handling correspondence, and maintaining office supplies. My attention to detail, organizational skills, and proficiency in office software have allowed me to streamline processes and enhance office productivity.

In addition to my office administration experience, I have a proven track record in customer service, where I have honed my communication and problem-solving skills. As a customer service representative, I have effectively handled inquiries, resolved issues, and ensured customer satisfaction across various channels, including phone, email, and live chat. My ability to empathize with customers, remain composed under pressure, and find solutions to meet their needs has consistently received positive feedback from both customers and supervisors.

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Aliya Hussain