Summary
Overview
Work History
Education
Skills
Timeline
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Aliya Canuel

Sunnyvale

Summary

Motivated college student with experience serving customers in busy, fine-dining restaurants. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision. Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

5
5
years of professional experience

Work History

Cocktail Server

IChina
03.2023 - Current
  • Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Processed orders and sent to kitchen employees for preparation.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.

Shift Leader

Coldstone Creamery
12.2019 - 05.2023
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Ride Operator

California's Great America
09.2018 - 07.2019
  • Resolved guest issues by identifying the source of complaint and formulating corrective action with a supervisor.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Followed posted height and age restrictions and denied access to attractions for guests under minimum requirements.

Education

No Degree - Behavioral Science

San Jose State University
San Jose, CA
06.2025

High School Diploma -

Independence High School
San Jose, CA
06.2021

Skills

  • Menu Memorization
  • High-volume dining
  • Quality Control
  • Safe Food Handling
  • Efficient multitasking
  • Cleaning and sanitization
  • Food safety knowledge
  • Dining area maintenance
  • POS System Operation
  • Tableside Service
  • Food Running
  • Cash Handling

Timeline

Cocktail Server

IChina
03.2023 - Current

Shift Leader

Coldstone Creamery
12.2019 - 05.2023

Ride Operator

California's Great America
09.2018 - 07.2019

No Degree - Behavioral Science

San Jose State University

High School Diploma -

Independence High School

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Aliya Canuel