Aliya Burnsed
Rancho Santa Margarita
Summary
Ambitious psychology student with hands-on experience in sales and customer service. Demonstrates ability to train others and manage team dynamics while maximizing customer engagement. Eager to apply knowledge and skills to further develop in a professional setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Team Member
Sky Zone Trampoline Park
03.2026 - Current
- Make guests feel welcomed by creating a warm and friendly environment.
- Help guests make purchases that best fit their needs.
- Maintain a clean work environment.
Sales Manager
Sky Zone Trampoline Park
07.2025 - 02.2026
- Trained and mentored team members on effective selling techniques and customer service excellence.
- Managed and reported daily sale conversion.
- Uplifted and motivated team for higher performance.
- Stayed on track with tasks while maintaining a fun environment for employees.
Restaurant Hostess
Antonucci's Italian & Seafood Restaurant
02.2024 - 04.2025
- Greeted and seated guests efficiently, ensuring optimal dining experience.
- Managed reservation system, coordinating guest flow to minimize wait times during peak hours.
- Provided menu information and recommendations, enhancing customer satisfaction and engagement.
- Collaborated with servers and kitchen staff to facilitate smooth communication and service delivery.
Sales Team Member
Sky Zone Trampoline Park
02.2023 - 01.2024
- One of top salesman over the summer season.
- Created a fun work environment.
- Ensured guests had a pleasant experience.
Education
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA05-2027
High School Diploma -
Tesoro High School
Rancho Santa Margarita, CA06-2025
Skills
- Customer relationship building
- Sales presentations
- Objection handling
- Sales strategy development
- Motivational skills
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Cleaning and sanitation
- Interactive communication skills
Certification
Food Handler License
Languages
English
Native or Bilingual
Timeline
Sales Team Member
Sky Zone Trampoline Park
03.2026 - Current
Sales Manager
Sky Zone Trampoline Park
07.2025 - 02.2026
Restaurant Hostess
Antonucci's Italian & Seafood Restaurant
02.2024 - 04.2025
Sales Team Member
Sky Zone Trampoline Park
02.2023 - 01.2024
Associate of Arts - Psychology
Orange Coast College
High School Diploma -
Tesoro High School