Alix Philippe
Cambridge,ON
Summary
Bilingual Customer Service Professional with over 5 years of experience in fast-paced call center environments. Proficient in English and French, with a track record of resolving complex customer inquiries and issues. Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Account Administrator
Ulma Construction
05.2024 - Current
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent organization and time management abilities
- Detail-oriented and accurate in data entry and record keeping
- Familiarity with customer relationship management (CRM) software
- Ability to multitask and prioritize workload effectively
- Strong problem-solving skills and ability to resolve customer inquiries
- Adaptable and able to work well in a fast-paced team environment.
Health and Safety Manager
Pallet Management Group
02.2023 - 04.2024
- Demonstrated strong communication through conducting training presentations for health and safety matters, and working with staff to correct compliance issues
- Developed risk analysis skills by evaluating procedures and facilities and monitoring staff, while implementing solutions to improve overall safety and accident prevention
- Displayed excellent decision making skills developing and adjusting policies for maximum workplace safety and efficiency.
Operations Manager
Total Pallet Solutions
12.2021 - 02.2023
- Displayed leadership skills while facilitating daily team meetings and production planning meetings for all company departments, ensuring visibility to the plants' production over a 4 week term
- Coordinated with general managers to ensure all manufacturing expectations are communicated, and all deliverables met on schedule.
Customer Service Representative & Bilingual HR Coordinator
Hilti Canada
02.2017 - 12.2021
- Encouraged positive learning through mentoring team members in sustaining and continuing knowledge of existing/new products and applications to promote to customers
- Achieved sales goals and objectives consistent with the Customer Service One-year plan and company strategy through successful utilization of the CEC
- Responsible for the onboarding process of new employees and training company employees about corporate policies and procedures
- Effectively provided support to all staff as a liaison between hiring managers and new employees nation-wide.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor's in Business -
ESCEM Business & Management School
Orleans, France06.2015
Economics -
University of Reading
Reading, England07.2014
Skills
- Microsoft Office Suite (World, Excel, Outlook)
- Quickbooks
- Salesforce
- Strong attention to detail
- Excellent leadership and communication skills
- Positive attitude towards learning
- Strong sense of problem solving and critical thinking
- Remarkable people skills, able to build rapport with others
- Customer Service
- Team Building and Leadership
- Office Management
- Work Planning and Prioritization
Certification
- JHSC Certified Member - Part 1 and 2 Certifications
- First Aid/CPR Certified
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Account Administrator
Ulma Construction
05.2024 - Current
Health and Safety Manager
Pallet Management Group
02.2023 - 04.2024
Operations Manager
Total Pallet Solutions
12.2021 - 02.2023
Customer Service Representative & Bilingual HR Coordinator
Hilti Canada
02.2017 - 12.2021
Bachelor's in Business -
ESCEM Business & Management School
Economics -
University of Reading
Similar Profiles
Sam MahinpoorSam Mahinpoor
General Laborer at ULMA ConstructionGeneral Laborer at ULMA Construction
Amanda CastleAmanda Castle
Inside Sales Representative at Ulma ArchitecturalInside Sales Representative at Ulma Architectural
Liam BlaisdellLiam Blaisdell
Financial Analyst Intern at Harpak-ULMA Packaging LLCFinancial Analyst Intern at Harpak-ULMA Packaging LLC
Tracy UrquhartTracy Urquhart
Department Head at Plastics Division of Velcro Canada Inc.Department Head at Plastics Division of Velcro Canada Inc.
Vishnudharsan RajamaniVishnudharsan Rajamani
Electrical Assembler at Dean Group, ATS AutomationElectrical Assembler at Dean Group, ATS Automation