Alivia Roylance
Peachland,British Columbia
Summary
I have excellent communication skills and natural ability to connect with people, eager to learn and develop in customer service environments. Brings understanding of basic customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Johnson Bentley Aquatic Centre
09.2024 - 05.2025
Swim Instructor
Johnson Bentley Aquatic Centre
09.2024 - 05.2025
Receptionist
Johnson Bentley Memorial Aquatic Centre
08.2024 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed strong working relationships with team members, fostering a positive work environment.
Lifeguard
Beaumont Sports and Recreation Centre
06.2022 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
Swim Instructor
Beaumont Sports and Recreation Centre
06.2022 - 08.2024
- Taught swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Provided positive feedback and motivation to increase student confidence and performance.
Education
High School Diploma -
Mount Boucherie Secondary School
West Kelowna, BC06-2024
Skills
- Customer service
- Strong communicator
- Effective problem-solver
- Leadership qualities
- Patience and empathy
- Child supervision
- Creative thinking
- Relationship building
- Swimming and water safety
- Student and class monitoring
- Listening skills
- Cash handling
- Telephone etiquette
Certification
- First Aid/CPR Certified
- Bronze cross
- Bronze Medallion
- Lifesaving Instructor
- Emergency Medical Responder
Timeline
Lifeguard
Johnson Bentley Aquatic Centre
09.2024 - 05.2025
Swim Instructor
Johnson Bentley Aquatic Centre
09.2024 - 05.2025
Receptionist
Johnson Bentley Memorial Aquatic Centre
08.2024 - 05.2025
Lifeguard
Beaumont Sports and Recreation Centre
06.2022 - 08.2024
Swim Instructor
Beaumont Sports and Recreation Centre
06.2022 - 08.2024
High School Diploma -
Mount Boucherie Secondary School
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