Alivia Roylance
Peachland
Summary
Professional with background in administrative and customer service roles, delivering excellent support to clients and colleagues. Proven ability to manage front desk operations and resolve issues promptly. Focused on fostering collaborative environment and consistently achieving positive outcomes through adaptability and reliability.
Experienced with monitoring and ensuring safety of swimmers. Utilizes quick decision-making and effective communication to handle emergencies efficiently. Knowledge of EMR, CPR and first aid techniques, ensuring safe and secure environment for all pool users.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Swim Instructor
Johnson Bentley Memorial Aquatic Centre
01.2024 - Current
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins to teach students.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Front Desk Receptionist
Johnson Bentley Memorial Aquatic Centre
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Lifeguard
Johnson Bentley Memorial Aquatic Centre
01.2024 - 11.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Lifeguard/Swim Instructor
Beaumont Recreation Centre
11.2022 - 08.2023
Education
No Degree - EMR Certificate
Medi Pro- First Aid Training
10-2024
High School Diploma -
Mount Boucherie Secondary School
West Kelowna, BC06-2024
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Public speaking confidence
- Initiative-taking
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking Abilities
- Decision-making
- Active listening
Languages
English
Certification
- Bronze Medallion
- Bronze Cross
- National Lifeguard
- Lifesaving Instructor
- SFA with CPR C/ AED
- Emergency Medical Responder
Timeline
Swim Instructor
Johnson Bentley Memorial Aquatic Centre
01.2024 - Current
Lifeguard
Johnson Bentley Memorial Aquatic Centre
01.2024 - 11.2024
Front Desk Receptionist
Johnson Bentley Memorial Aquatic Centre
12.2023 - Current
Lifeguard/Swim Instructor
Beaumont Recreation Centre
11.2022 - 08.2023
- Bronze Medallion
- Bronze Cross
- National Lifeguard
- Lifesaving Instructor
- SFA with CPR C/ AED
- Emergency Medical Responder
No Degree - EMR Certificate
Medi Pro- First Aid Training
High School Diploma -
Mount Boucherie Secondary School
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