Alivia Rollan
Customer-focused professional with over three years of experience in customer service, retail, and front desk operations. Skilled at building relationships with guests, working efficiently in fast-paced environments, handling multiple responsibilities, and providing exceptional service. Known for a positive attitude, strong communication skills, and the ability to work collaboratively with a team to create a welcoming experience for every guest.
Work History
Client Coordinator
7 Months• Welcomed clients, fostering a positive first impression and rapport.
• Managed appointments and prioritized tasks in a fast-paced environment.
• Answered phones and addressed customer inquiries, ensuring timely support.
- Developed and maintained client relationships, enhancing customer satisfaction and loyalty.
- Conducted follow-ups with clients post-service to gather feedback and address concerns promptly.
Sales Lead Keyholder
3 Years• Delivered exceptional customer service in a high-volume retail environment.
• Assisted customers with personalized recommendations and ensured a positive shopping experience.
• Worked collaboratively with team members to meet daily goals.
• Handled cash transactions and maintained store presentation standards.
• Resolved customer concerns professionally and efficiently.