ALIVERT CABRERA
SANTA ANA
Summary
Client Success Specialist with extensive experience managing relationships and enhancing customer satisfaction. Developed tailored strategies to boost product adoption and improve retention rates. Strong communicator and problem solver dedicated to fostering client engagement and building lasting relationships.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Client Success Specialist II
TruArc Health
Irvine
07.2025 - Current
- Provided product education and support to enhance client knowledge and satisfaction, contributing to a 10% sales increase in the North East region through efficient case resolution.
- Streamlined onboarding process for new clients at TruArc Health, enhancing initial engagement and satisfaction.
- Collaborated with internal teams to resolve client issues efficiently.
- Evaluated client feedback to pinpoint service improvement opportunities, fostering enhanced client experiences.
- Managed escalated issues, ensuring timely resolutions while maintaining customer satisfaction.
- Acted as primary contact for physician offices, laboratories, and patients to facilitate timely resolution of inquiries.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained HIPAA compliance through accurate record management and CRM updates.
Merchant Services Representative
US Alliance Group
Rancho Santa Margarita
01.2025 - 06.2025
- Respond to provider and patient inquiries via phone, email, and portal, ensuring timely and professional communication.
- Assisted merchants with account setup and technical support for payment processing systems.
- Triage and escalate complex issues according to Standard Operating Procedures to maintain efficient service delivery.
- Create and manage support tickets in Zendesk, accurately documenting all client interactions and resolutions.
- Assist with new client onboarding, reporting, and administrative support for the Client Success team.
- Collaborate across departments to enhance operations and maintain high client satisfaction.
- Collaborated with sales teams to identify client needs and recommend appropriate solutions.
- Resolved billing discrepancies and account issues through effective communication and problem-solving.
Customer Service Specialist II
MDx Health
Irvine
01.2022 - 01.2025
- Assisted patients with inquiries regarding test results and services offered.
- Educated clients on the importance of genetic testing in personalized healthcare.
- Coordinated communication between healthcare providers and patients for seamless service.
- Maintained up-to-date knowledge of MDx Health products and services for informed support.
- Supported team initiatives to enhance customer experience and service delivery processes.
- Collaborated with cross-functional teams to improve workflow and efficiency in operations.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Inventory Control Specialist
Bridge Diagnostics Inc
Irvine
01.2019 - 12.2022
- Coordinated logistics team to meet warehouse standards and client expectations.
- Monitored inventory levels to ensure optimal stock availability and minimize shortages.
- Monitored inventory flow to maintain accurate ERP records and report discrepancies promptly.
- Utilized inventory management software to efficiently track shipments, receipts, and discrepancies, enhancing data accuracy.
- Prepared and distributed inventory and quality reports, providing management with insights for decision-making.
- Conducted regular audits to verify accuracy of inventory records and compliance with protocols.
- Implemented inventory tracking systems to improve operational efficiency and accuracy.
- Collaborated with logistics teams to coordinate timely shipments of diagnostic supplies.
Education
Business Administration
Orange Coast College
Costa Mesa, CA 06.2022 - 06.2026
Some College (No Degree) -
Segerstrom High School
Costa Mesa, CA 06.2012 - 01.2016
Skills
- Client advocacy
- Client onboarding
- Client relations
- Customer retention
- Client relationship management
- Customer service
- Client support
- Onboarding processes
- CRM software
- Troubleshooting
- Data analysis
- Project management
- Effective communication
- Inventory management
- Customer support
Languages
- Spanish, Advanced
- English, Advanced
Timeline
Client Success Specialist II
TruArc Health
07.2025 - Current
Merchant Services Representative
US Alliance Group
01.2025 - 06.2025
Business Administration
Orange Coast College
06.2022 - 06.2026
Customer Service Specialist II
MDx Health
01.2022 - 01.2025
Inventory Control Specialist
Bridge Diagnostics Inc
01.2019 - 12.2022
Some College (No Degree) -
Segerstrom High School
06.2012 - 01.2016