Alitza Lopez
Santa Rosa
Summary
Reliable worker recognized for attention to detail and customer service excellence. Skilled in facilitating group activities and maintaining safety standards, ready to leverage strengths to enhance everyone's experiences and team performance.
Overview
7
7
years of professional experience
Work History
Childcare Assistant
Little Stars Daycare
Santa Rosa
06.2024 - Current
- Supervised children's activities to ensure a safe and engaging environment.
- Communicated effectively with parents about children's progress and daily activities.
- Supported children during meals, promoting healthy eating habits and social skills.
- Facilitated group activities that encouraged teamwork and social interaction among children.
- Assisted in meal preparation including preparing snacks and drinks.
Key Carrier
Dicks Sporing Goods
Santa Rosa
06.2020 - Current
- Maintained merchandise presentation and organization on the sales floor.
- Assisted customers with product selection and inquiries throughout the store.
- Processed transactions accurately at the cash register during busy hours.
- Monitored inventory levels and restocked shelves as needed throughout shifts.
- Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
- Provided excellent customer service to ensure customer satisfaction.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Shift Leader
Baskin Robbins Ice Cream
Rohnert Park
06.2019 - 06.2020
- Supervised and led employees to maintain productivity and customer service levels.
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on company procedures and customer service standards.
- Assisted customers with orders, providing recommendations and addressing inquiries.
- Resolved customer complaints promptly and professionally.
- Maintained cleanliness and organization of the store environment for customer safety.
- Implemented health and safety practices in accordance with company guidelines.
- Managed inventory levels and restocked supplies to maintain product availability.
Education
High School Diploma -
Roseland Collegiate Prep
Santa Rosa, CA06-2021
Skills
- Fast learner
- Problem solving
- Attention to detail
- Team collaboration
- Customer service
- Time management
- Effective communication
- Multitasking and organization
- Reliable
Languages
Spanish
Native/ Bilingual
Timeline
Childcare Assistant
Little Stars Daycare
06.2024 - Current
Key Carrier
Dicks Sporing Goods
06.2020 - Current
Shift Leader
Baskin Robbins Ice Cream
06.2019 - 06.2020
High School Diploma -
Roseland Collegiate Prep