ALISTER TERIN
Kitchner,Canada
Summary
Sales and Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Peavey Mart
Kitchner, Ontario, Canada
04.2024 - 12.2024
- Provided excellent customer service by assisting clients with inquiries, product recommendations, and issue resolutions
- Processed transactions accurately, including cash, credit, and digital payments, ensuring a seamless checkout experience
- Engaged with customers to understand their needs, promoting products and services to increase sales
- Managed inventory restocking and organized displays to enhance the shopping experience
- Handled customer complaints professionally, ensuring prompt resolution and maintaining brand reputation
- Collaborated with team members to achieve sales targets and improve overall customer satisfaction
Sales Executive
HDFC Bank
Kerala, India
04.2021 - 03.2023
- Exceeded sales targets by 20% through effective customer relationship management and product knowledge
- Developed a tracking system for customer interactions, enhancing follow-up efficiency and increasing new account openings
- Provided personalized financial solutions, increasing customer retention by 15%
- Conducted market research and competitor analysis to optimize sales strategies
Inventory Associate/ Executive
Yentrans Maritime Ltd
Kerala, India
04.2019 - 01.2021
- Implemented a new inventory tracking system, reducing discrepancies by 30%
- Improved order fulfillment efficiency, ensuring timely delivery and customer satisfaction
- Managed stock rotation and minimized waste, reducing losses by 25%
- Coordinated with suppliers to streamline inventory restocking and prevent shortages
Customer Service Associate (Part-time)
Domino’s
Kerala, India
06.2018 - 01.2019
- Assisted customers with inquiries, complaints, and order modifications, ensuring high satisfaction levels
- Provided recommendations on menu items and promotions, enhancing customer engagement
- Managed transactions efficiently, handling cash, credit, and online payments with accuracy
- Maintained a positive and welcoming environment, resolving customer concerns promptly
Education
PG Diploma - Business
Conestoga College
12.2024
Logistics & Supply Chain Management
iCAD.in
10.2020
Skills
- Excellent communication and interpersonal skills
- Experienced in fast-paced work environments
- Service-oriented and customer-focused
- Strong organizational and multitasking abilities
- Cash handling and transaction processing
- Inventory management and stock organization
- Team collaboration and leadership
- Punctual and dependable
Certification
- Advanced Food Safety Certification
- PG Diploma in Business (Certificate of Completion)
- Logistics & Supply Chain Management (Certificate of Completion)
Languages
English
Hindi
Japanese
Malayalam
Tamil
Timeline
Customer Service Associate
Peavey Mart
04.2024 - 12.2024
Sales Executive
HDFC Bank
04.2021 - 03.2023
Inventory Associate/ Executive
Yentrans Maritime Ltd
04.2019 - 01.2021
Customer Service Associate (Part-time)
Domino’s
06.2018 - 01.2019
Logistics & Supply Chain Management
iCAD.in
PG Diploma - Business
Conestoga College