Alistair Green
Granville Island Brewing
Vancouver,BC
8
years of professional experience
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Work History
Supervisor & Beer Connoisseur
4 Years 3 Months- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Providing friendly and attentive customer experiences, using excellent interpretive listening skills and unparalleled beer knowledge to find the customer the perfect product. Answering in depth questions about the brewing process, the science behind the process, and general industry insights.
- Liaising with company representatives and special guests
- General supervisor duties; opening & closing the facility, handling cash, conflict resolution, being flexible and thinking critically.
Assistant Brewer
1 Year- Understanding & managing fermentation processes
- Measurement & safe use of cleaning chemicals
- Packaging & cellaring
- Flexible approach to jobs
- Working to deadlines alone and as part of a team
- Meeting with stakeholders, visitors and guest brewers
- Representing the company at social events to build and maintain relationships
Assistant Brewer
2 Years 5 Months- Understanding & managing fermentation processes
- Measurement & safe use of cleaning chemicals
- Packaging & cellaring
- Delivering beer
- Working in the taproom and at public events
Bar Staff
1 Year 10 Months- Providing excellent customer service
- In-depth knowledge of beer products and production processes
- Changing of kegs/ casks
- Handling of finances/ cashing & locking up
- Opening, cleaning and pub maintenance
Bar Staff & Brewery Tour Guide
2 Years- Providing excellent customer service
- In depth discussions about beer styles and brewing processes
- Taking brewery tours & tasting sessions
- Cellaring work
- Working beer festivals & public events
Au Pair
1 Year 2 Months- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained a professional demeanor whilst attending high end events.
- Proof read & edited the clients speeches.
Education
BSc (Hons) - Environmental Science
Skills
Staff Management
Inventory Control
Training and Mentoring
Financial Management
Quality Control
Leadership Abilities
Employee Motivation
Customer Service
Conflict Resolution
Problem Solving
Active Listening
Industry Knowledge
Effective Communication
Languages
English
Native or Bilingual
Timeline
Supervisor & Beer Connoisseur
Granville Island Brewing
07.2022 - CurrentRead More
Assistant Brewer
North Brewing Co
07.2019 - 07.2020Read More
Bar Staff
Chequers Micro pub & Furley and Co
03.2017 - 01.2019Read More
Assistant Brewer
Atom Brewing Co
02.2017 - 07.2019Read More
Bar Staff & Brewery Tour Guide
Tyne Bank Brewery
08.2016 - 08.2018Read More
Au Pair
Dr Oetker
10.2015 - 12.2016Read More
Northumbria University
BSc (Hons) from Environmental Science
Read More