Alistair Green
Vancouver,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Supervisor & Beer Connoisseur
Granville Island Brewing
2022.07 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Providing friendly and attentive customer experiences, using excellent interpretive listening skills and unparalleled beer knowledge to find the customer the perfect product. Answering in depth questions about the brewing process, the science behind the process, and general industry insights.
- Liaising with company representatives and special guests
- General supervisor duties; opening & closing the facility, handling cash, conflict resolution, being flexible and thinking critically.
Assistant Brewer
North Brewing Co
2019.07 - 2020.07
- Understanding & managing fermentation processes
- Measurement & safe use of cleaning chemicals
- Packaging & cellaring
- Flexible approach to jobs
- Working to deadlines alone and as part of a team
- Meeting with stakeholders, visitors and guest brewers
- Representing the company at social events to build and maintain relationships
Assistant Brewer
Atom Brewing Co
2017.02 - 2019.07
- Understanding & managing fermentation processes
- Measurement & safe use of cleaning chemicals
- Packaging & cellaring
- Delivering beer
- Working in the taproom and at public events
Bar Staff
Chequers Micro pub & Furley and Co
2017.03 - 2019.01
- Providing excellent customer service
- In-depth knowledge of beer products and production processes
- Changing of kegs/ casks
- Handling of finances/ cashing & locking up
- Opening, cleaning and pub maintenance
Bar Staff & Brewery Tour Guide
Tyne Bank Brewery
2016.08 - 2018.08
- Providing excellent customer service
- In depth discussions about beer styles and brewing processes
- Taking brewery tours & tasting sessions
- Cellaring work
- Working beer festivals & public events
Au Pair
Dr Oetker
2015.10 - 2016.12
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained a professional demeanor whilst attending high end events.
- Proof read & edited the clients speeches.
Education
BSc (Hons) - Environmental Science
Northumbria University
2018
Skills
- Staff Management
- Inventory Control
- Training and Mentoring
- Financial Management
- Quality Control
- Leadership Abilities
- Employee Motivation
- Customer Service
- Conflict Resolution
- Problem Solving
- Active Listening
- Industry Knowledge
- Effective Communication
Languages
English
Native or Bilingual
Timeline
Supervisor & Beer Connoisseur
Granville Island Brewing
2022.07 - Current
Assistant Brewer
North Brewing Co
2019.07 - 2020.07
Bar Staff
Chequers Micro pub & Furley and Co
2017.03 - 2019.01
Assistant Brewer
Atom Brewing Co
2017.02 - 2019.07
Bar Staff & Brewery Tour Guide
Tyne Bank Brewery
2016.08 - 2018.08
Au Pair
Dr Oetker
2015.10 - 2016.12
BSc (Hons) - Environmental Science
Northumbria University
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