Alisson Herrera
OAKLAND
Summary
Dynamic barista with a proven track record at Burlap Coffee, excelling in crafting high-quality beverages and delivering exceptional customer service. Recognized for attention to detail and effective teamwork, I thrive in fast-paced environments, ensuring guest satisfaction and operational efficiency while training new hires in coffee expertise and safe food handling practices.
Overview
4
4
years of professional experience
Work History
Barista
Burlap Coffee
03.2025 - Current
- Prepared a variety of coffee beverages according to standardized recipes.
- Operated espresso machines and grinders with attention to detail.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
- Provided friendly customer service, enhancing overall guest experience.
- Collaborated with team members to streamline service during peak hours.
- Handled cash transactions accurately, ensuring proper register balance at the end of the shift.
Host/Barista
Bocanova Restaurant
10.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in coordinating special events, enhancing customer experience.
- Communicated effectively with kitchen staff to manage orders.
- Collaborated with team members to maintain efficient service levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Coffee Barista
Rare Blend Café
03.2023 - 06.2023
- Maintained cleanliness and organization of coffee bar area, adhering to health and safety standards.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
Cashier
KFC Taco Bell
11.2021 - 08.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Handled cash, credit, and digital payments while adhering to company policies.
Education
Associate of Science - Nursing
Merritt College
Oakland, CA12-2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- Safe food handling
- POS systems
- Menu memorization
- Hospitality service expertise
- Coffee expertise
- New hire training
Timeline
Barista
Burlap Coffee
03.2025 - Current
Host/Barista
Bocanova Restaurant
10.2024 - Current
Coffee Barista
Rare Blend Café
03.2023 - 06.2023
Cashier
KFC Taco Bell
11.2021 - 08.2022
Associate of Science - Nursing
Merritt College