ALISSE BUCKNER
San Jose
Summary
Customer service Lead with a strong background in customer service and conflict resolution. Proven track record in managing complex issues, negotiating payment solutions, and collaborating across departments to enhance workflow efficiency and maintain positive client relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Lead
Recology
San Jose
05.2025 - Current
- Led and supervised customer service team, ensuring high-quality support and effective issue resolution.
- Manage escalated customer issues and work towards timely and effective resolutions.
- Developed and implemented customer service policies and procedures, enhancing customer satisfaction and operational efficiency.
- Monitor team performance metrics and provide coaching and training to enhance skills and productivity.
- Collaborated with cross-functional departments to resolve customer concerns and improve communication.
Accounts Receivable Specialist
Recology
San Jose
02.2024 - 05.2025
- Manage full-cycle A/R including invoicing, payment collection, and account reconciliation.
- Generate monthly aging reports to identify delinquent accounts and prioritize outreach.
- Negotiated payment plans with customers facing financial hardship, preserving positive relationships and ensuring continued revenue flow.
- Investigated payment delays and disputes, implementing corrective actions that reduced future occurrences.
- Maintain accurate financial records and ensure timely updates to customer accounts.
- Supported office operations and facilitated cross-department collaboration to enhance workflow efficiency.
Customer Service Representative II
Recology
San Jose
05.2022 - 02.2024
- Managed high-volume inbound calls and emails related to billing, collections, rates, and account status, ensuring timely resolution of customer concerns.
- Resolved customer inquiries and escalated issues, contributing to increased customer satisfaction and retention.
- Delivered product and service information, supported order processing, and accurately documented all customer interactions.
- Performed data entry, report preparation, and clerical duties to support daily operations.
- Participated in training programs to enhance service quality and process efficiency.
Billing Specialist / Credit Analyst
Central Concrete Supply
San Jose
03.2018 - 05.2020
- Created and sent invoices, processed credit memos, resolved billing discrepancies to enhance accuracy in accounts receivable.
- Conducted collection calls, issued preliminary notices, filed mechanic’s liens for large projects to secure outstanding payments.
- Collaborated with project managers to ensure accurate pricing and account setup.
- Assisted with month-end closing, ensured accurate expense recording in correct accounting periods to support financial reporting.
- Audited driver tickets for accuracy in time and yardage.
Billing Specialist
Suddath Relocation Systems
San Jose
08.2017 - 02.2018
- Coordinated with operations teams to facilitate timely invoice processing and conduct thorough vendor statement audits.
- Processed A/P and A/R transactions, set up vendor accounts, and maintained organized financial documentation to support accurate reporting.
- Provided clerical support by managing data entry, tracking orders, and preparing detailed reports for operational needs.
Store Manager
California Check Cashing
Newark
04.2017 - 08.2017
- Oversaw cashiering, customer service, and daily store operations.
- Trained and supervised employees, managed scheduling, and ensured compliance with company policies.
- Prepared reports and documentation required by management and regulatory agencies.
Customer Service Representative
SwimOutlet.com
San Jose
09.2014 - 04.2017
- Handled high-volume calls and emails to efficiently process orders and resolve customer issues.
- Recorded all interactions according to SOPs and escalated priority issues for timely resolution.
- Maintained compliance with company policies and procedures to support operational integrity.
- Https://SwimOutlet.com
Customer Account Manager
MaidPro Campbell
11.2012 - 01.2015
- Scheduled cleanings, managed billing, resolved customer complaints to enhance satisfaction.
- Executed A/R and A/P duties, ordered supplies, conducted house visits to ensure operational efficiency.
- Managed customer accounts and maintained strong client relationships.
- Coordinated service schedules to meet client needs and preferences.
- Resolved customer inquiries and complaints efficiently and professionally.
Office Manager
Ashley Furniture Home Store
Oakland
10.2010 - 07.2012
- Oversaw accounts receivable, accounts payable, payroll, credit memos, and HR documentation to ensure financial accuracy and compliance.
- Coordinated record maintenance, delivery scheduling, and support for corporate accounting and HR teams to streamline operations.
- Managed daily office operations and maintained organized workspaces.
- Coordinated staff schedules and ensured adequate coverage for all shifts.
- Oversaw inventory management and ordered supplies as needed.
Education
Associate Degree - Sociology
Foothill College
Los Altos, CA06-2016
Skills
- Accounts receivable and payable
- Credit analysis and collections
- Conflict resolution
- Microsoft Office proficiency
- Conflict resolution
- Payroll processing and office management
- Administrative support and time management
- Multi-tasking and diversity awareness
- Team collaboration
Timeline
Customer Service Lead
Recology
05.2025 - Current
Accounts Receivable Specialist
Recology
02.2024 - 05.2025
Customer Service Representative II
Recology
05.2022 - 02.2024
Billing Specialist / Credit Analyst
Central Concrete Supply
03.2018 - 05.2020
Billing Specialist
Suddath Relocation Systems
08.2017 - 02.2018
Store Manager
California Check Cashing
04.2017 - 08.2017
Customer Service Representative
SwimOutlet.com
09.2014 - 04.2017
Customer Account Manager
MaidPro Campbell
11.2012 - 01.2015
Office Manager
Ashley Furniture Home Store
10.2010 - 07.2012
Associate Degree - Sociology
Foothill College