Alissa J Lees
F&B Manager
Calgary,AB
Summary
Insightful Manager with expert team leadership, planning and organizational skills built during well-rounded career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented leader with analytical approach to business planning and flexible, empathetic and innovative day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Manager, Stock Food+Drink, Pool Bar
Fairmont Banff Springs Hotel
06.2022 - 12.2023
- Established a positive work environment through progressive and interactive management, upholding brand reputation at STOCK Food & Drink
- Managed employee conflict, scheduling and development through team town halls, active listening; created cross training opportunities
- Converted STOCK from a 12 hour to 24 hour operation, developed interdepartmental logistics, procedures and policies.
- Refined FOH positions and procedures to increase productivity, guest satisfaction, efficiency and schedule adherence, working with other F&B Managers to cover labour shortages
- Managed all STOCK and Pool Bar inventory, reducing redundancies, introduced new product and vendors, and oversaw daily purchase orders and requisitions.
- Triaged any daily operational issues, including managing guest concerns and working with colleagues and managers to resolve conflicts (including interdepartmental) on an as-needed basis.
- Leveraged data and analytics to make informed decisions and drive business improvements; defined clear targets and objectives and communicated to team members.
General Manager
Nosh By Nourish And Nourish Kitchen & Bakery
11.2016 - 05.2022
- Oversaw day to day operations; implemented strategies and development of team in an open, honest work culture that led to maximum client and staff satisfaction.
- Developed a strong online presence through development of socials, and online content creation; organically grew a loyal following of active repeat consumers and a newsletter with a strong open and order rate
- Built a website which was integrated online and bricks and morter service and sales that was among the top 7% on Shopify
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed initial sales roadmaps and market strategies to promote successful product launches on a consistent basis
- Improved productivity while reducing staffing and operational costs by 43%
- Supervised and developed team through motivational programs and initiatives; created a diverse and welcoming work environment while ensuring employees were compliant with company policies and procedures and ethics
- Developed and maintained relationships with external vendors and suppliers as well as collaborated with other businesses to create unique events and offerings
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods; developed systems and procedures to improve operational quality and team efficiency and reduce spoilage
- Developed and implemented strategies to maximize customer satisfaction.
Customer Engagement
Community Natural Foods
11.2014 - 04.2016
- Created relationships with clients through meaningful dialogue, active listening and empathetic support while providing accurate product information.
- Actively pursued self directed and company product training.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Front of House Manager
Students Association Mount Royal University
10.2013 - 10.2014
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations included restaurant, kiosks, events, and in house catering to drive quality, standards, and meet customer expectations.
- Analyzed customer feedback and implemented strategies and menu updates and offerings to improve customer satisfaction.
- Enhanced financial controls to minimize shrinkage, spillage and loss risks, continuously maintaining accurate accounts and cash drawers.
- Updated POS systems,, training manuals and clarified FOH operating procedures
Education
Hospitality Management
SAIT/American Hotel Motel Institute
Certificate - Tourism -Travel Studies
Mount Royal University
1994
Skills
- Team Management and Development
- Financial, Cost and Inventory Management
- Customer Relationship Management
- Cost, Productivity and Inventory Management
- Event and Project Management
- Set Organizational Policies
Timeline
Manager, Stock Food+Drink, Pool Bar
Fairmont Banff Springs Hotel
06.2022 - 12.2023
General Manager
Nosh By Nourish And Nourish Kitchen & Bakery
11.2016 - 05.2022
Customer Engagement
Community Natural Foods
11.2014 - 04.2016
Front of House Manager
Students Association Mount Royal University
10.2013 - 10.2014
Hospitality Management
SAIT/American Hotel Motel Institute
Certificate - Tourism -Travel Studies
Mount Royal University
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