ALISSA TORRES
STEVENSON RANCH
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace and providing highest standard of service
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Special Needs Network
02.2024 - Current
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Collaborated with families to provide support strategies for home-based interventions.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
Shift Lead
Panda Express
11.2023 - 02.2024
- Supervised employees and assisted with tasks as necessary
- Delegated
- Trained
- Provided customer service
- Ensured high standard expectations
- Ran production line
- Multitasked
- Balanced cash drawers and deposits.
Print & Marketing Services Supervisor
Staples
10.2021 - 11.2023
- Responded quickly and resourcefully to customer requests and concerns
- Multitasked on responsibilities (e.g., returns, online pick-ups, cleaning, other duties as assigned)
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge
- Managed financial transactions
- Assistant Manager Candidate
- Keyholder, Opens and Closes Store
- Trained new hires and interviewed them
- Evaluated performance and provided feedback
- Managed Department numbers and submitted performance reports
- Created mentorship opportunities for employees.
Doctors Assistant
Dr.Terrazzino
06.2021 - 04.2023
- Assisted Doctors and Physicians with patients
- Insurance Verification
- Collecting Co-Payments
- Crossed Training
- Front Office Duties
- Managed phone calls, emails, and pharmacy prescriptions
- Back Office.
- Schedule appointments
Level 2 Direct Support Professional| Behavior Respite Consultant
Behavior Respite In Action
03.2021 - 07.2022
- Behavior Respite in Action (BRIA) provides traditional and specialized respite, daycare, and attendant care services to individuals of all ages who are impacted by autism and other developmental disabilities
- Assisted with daily living activities, light meals and snacks, light housekeeping, assisted with academics, and taught daily skills.
Special Needs Caregiver
IHSS
07.2020 - 07.2022
- Assisted with daily living activities, light meals and snacks, light housekeeping, assisted with academics, and taught daily skills.
MESA Mentor
College of the Canyons
08.2021 - 06.2022
- Connected with students with resources to facilitate their success and guided them so they achieve their semester goals
- Showed support and empathy toward their journey.
Assistant Softball Coach
West Ranch High School
09.2019 - 01.2022
- Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours
- Planned strategies and choose team members for individual games or sports seasons
- Developed effective game strategies based on team and player strengths and opposition weaknesses.
College Assistant
College of the Canyons
09.2020 - 06.2021
- Maintained accurate accounting records, imputing new invoices and payment into OnBase, Excel, Google Docs, and Datatel
- Completed work schedules, managed calendars, and arranged appointments
- Reviewed files, records, and other documents to obtain information to respond to requests.
Education
Bachelors - Biology-Pre:Med
California State University, Northridge
05-2026
Associate - Biology
College of The Canyons
06.2022
High School Diploma -
West Ranch High School
06.2020
Skills
- Communication
- Leadership
- Adapted Learner
- Quantitative Writing
- Conflict Resolution
- Staff Training and Development
- Customer Service Management
- Team Collaboration and Leadership
- Sales expertise
- Motivational Leadership
Certification
Food Handlers
Activities
- Civic Engagement, 08/2020, 06/2022, CEO and Events Coordinator, Involved in the community, Help make difference
- Active Minds, 08/2020, 06/2022, InterClub Council Representative, Helps improve and boost mental health
- Help Us Become..., 08/2020, 06/2022, CEO and Events Coordinator, Involved in community, Trying to help improve community
- MESA, 01/2019, 06/2022, Lead Mentor Trainee, Helps assist students with academics, Keep students motivated, Mentorship Program
- National Honor Society of Leadership and Success, 08/2020, 06/2022, President, Helps younger generations grow in leadership skills, Builds communication skills
- Phi Theta Kappa, 08/2020, 06/2022, International Honor Society, Recognized for excellent academics
- Sociology, 08/2020, 06/2022, Vice President, Creates agendas, Keeps civilians up to date on what's going on around the world/campus, Get Internships and Scholarships, Conferences
- Biology, 08/2020, 06/2022, InterClub Council Representative, Reports news to the team, Creates experiments, Conferences
- SCV Relay Leadership Team, 06/2020, 06/2022, Leadership Team, Promote and raise money, Create Events, American Cancer Society
- Engage to Vote, 08/2020, 06/2022, Increases voter engagement among college students, Educating the public on local, state, and federal politics and legislation.
- Place Project, 01/2021, 06/2022, Helps those find affordability for homes, safe and parking, "housing insecurity and affordability"
- American Red Cross, 06/2020, 06/2022, Vice President, Host Blood Drives, Blood Drive ambassador, Raise money for the organization, Recruitment, Help civilians when needed, Creates Agendas/events
- Chemistry Club, 01/2021, 06/2022, Explores chemistry experiments
- American Medical Student Association, 01/2021, 06/2022, Opportunities to reshape medicine, Guidance to pre-med field
- American Cancer Society, 06/2020, 06/2022, Secretary/Events Coordinator, Help raise money for the American Cancer society, Create Events, Educate people about cancer patients, Sponsor as well as expand ideas, College Data, Help people with anything they need
- MyGENMYFIGHT, 08/2020, 06/2022, Vice President, Help assist the president, Have officers complete duties, Promote and organize events with Zoe International, Create Agendas, Bring Awareness of Human Trafficking
- Chemistry Club Public Relations, 08/2020, 06/2022, Manage Website, Create designs and flyers, Help Promote
Volunteer Experience
- Blood Drive Ambassador
- American Cancer Society
- Be The Match
- Donate to homeless Shelters
- Help Children with disabilities learn sports
Timeline
Behavioral Technician
Special Needs Network
02.2024 - Current
Shift Lead
Panda Express
11.2023 - 02.2024
Print & Marketing Services Supervisor
Staples
10.2021 - 11.2023
MESA Mentor
College of the Canyons
08.2021 - 06.2022
Doctors Assistant
Dr.Terrazzino
06.2021 - 04.2023
Level 2 Direct Support Professional| Behavior Respite Consultant
Behavior Respite In Action
03.2021 - 07.2022
College Assistant
College of the Canyons
09.2020 - 06.2021
Special Needs Caregiver
IHSS
07.2020 - 07.2022
Assistant Softball Coach
West Ranch High School
09.2019 - 01.2022
Associate - Biology
College of The Canyons
High School Diploma -
West Ranch High School
Bachelors - Biology-Pre:Med
California State University, Northridge