Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alissa Tarpley

Pomona

Summary

Customer Service Specialist with 19 years of experience excelling in enhancing customer satisfaction through effective communication and conflict resolution. Proficient in training, cash handling, and inventory management, with a proven track record of streamlining operations and fostering a supportive environment. Committed to leveraging skills in customer service and clerical tasks to drive positive interactions and operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Para Educator

CNUSD
08.2022 - Current
  • Enhanced classroom efficiency by supporting 20+ students daily, streamlining supply organization, and coordinating grading logistics.
  • Streamlined document organization and efficiently produced copies, enhancing workplace efficiency and facilitating easy access to important files.
  • Guided numerous students during breaks, lunch, and playtime, fostering a safe and supportive environment that encouraged positive interactions and healthy play.

Cashier

76 Gas Station
05.2019 - 12.2021

Provided exceptional customer service as a cashier during opening shifts, accurately processing transactions for over 100 customers daily and restocking inventory to ensure smooth operations

Replenishment Associate

Michaels
08.2017 - 03.2019
  • Streamlined the unloading and organization of merchandise for stocking shelves, while delivering outstanding customer service that contributed to an increase in customer satisfaction and repeat visits.

Verification Specialist

AAA CLUB ALLIANCE- TEMP
08.2016 - 07.2017
  • Performed Clerical duties such as Word Docs, Sorting and verifying policies, running mail, sending faxes, MS Word proficient, Print and make copies, filing, inventory, database systems.

Shift Lead

Yogurtland
07.2012 - 07.2015
  • Spearheaded store operations as a Key Holder, efficiently trained staff, supervised 4+ team members each shift, and resolved customer complaints, resulting in a increase in customer satisfaction.

Attractions Cast Member

Walt Disney Parks and Resorts
08.2010 - 05.2012
  • Directed over 300 visitors daily to rides and shows while ensuring attraction operations ran smoothly and maintaining a clean environment.

Level 3

In-N-Out Burger
04.2009 - 05.2010
  • Ensured compliance with health and safety protocols while efficiently performing food prep, cashier duties, and managing orders during busy shifts.

Assistant Manager

Weinerschnitzel
06.2006 - 01.2009
  • Trained and supervised a team of 4+ employees, consistently achieving a 95% customer satisfaction rating while managing food preparation and scheduling.

Education

Nursing

Riverside City College
Riverside, CA
08.2016

Business

Riverside City College
Riverside, CA
07-2027

Skills

  • Detail-oriented approach
  • Customer service
  • Efficient data entry
  • Experienced with Microsoft Office applications
  • Conflict resolution
  • Proficient in computer applications
  • Problem-solving skills
  • Effective time management
  • Customer complaint resolution

Certification

Notary Public

Timeline

Para Educator

CNUSD
08.2022 - Current

Cashier

76 Gas Station
05.2019 - 12.2021

Replenishment Associate

Michaels
08.2017 - 03.2019

Verification Specialist

AAA CLUB ALLIANCE- TEMP
08.2016 - 07.2017

Shift Lead

Yogurtland
07.2012 - 07.2015

Attractions Cast Member

Walt Disney Parks and Resorts
08.2010 - 05.2012

Level 3

In-N-Out Burger
04.2009 - 05.2010

Assistant Manager

Weinerschnitzel
06.2006 - 01.2009

Nursing

Riverside City College

Business

Riverside City College
Alissa Tarpley