Alissa Subang
Guelph,Ontario
Summary
I am a highly motivated sales associate with extensive customer service skills and sales experience. On a daily basis, I am able to deliver top-notch skills in oral and written communication, active listening and analytical problem-solving skills when dealing with
customers. I am a fast learner and can quickly become proficient at using company software such as having POS knowledge and using company programs to pick and process online customer orders.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am also a goal-oriented individual with a willingness to take on added responsibilities to meet team goals. With my background in being a sales/e-commerce associate, I am confident I am a perfect fit for this role
Overview
9
9
years of professional experience
Work History
Sales Associate
Mark's Work Warehouse
Guelph
09.2021 - Current
- Accurately picked and processed 80+ ecommerce orders daily; 100+ orders during high sales volume times such as Q4
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments and processing them quickly to maintain demanding productivity goals
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Regularly use electric marking tools such as RFID to mark stock items and assist in cycle count program implementation which led to more efficient and accurate inventory control processes
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Performed checkout procedures efficiently, processing 40-60 transactions regularly; promoting company credit card and charity organisation, and handling multiple methods of payment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Data Entry Clerk
University of Guelph Laboratory Services
Guelph
03.2015 - 04.2020
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information.
- Analyzed and input data for over 50 clients; ensuring client data is up to date
- Contacted clients via email and/or phone to make sure client data is accurate and up to date.
Education
Bachelor of Arts - Studio Art
College of Arts, University of Guelph
Guelph, ON06.2026
High School Diploma -
Guelph Collegiate Vocational Institute
Guelph, ON06.2018
Skills
- Excellent attention to detail; able to assist in order processing and inventory management
- Strong communication skills as a sales associate for Mark's Work Warehouse
- Reliable and punctual
- Supportive team player
- Exceptional customer service
- Goal-oriented
- Problem-solving skills
- Effective time management
Volunteer Experience
- Volunteer, 06/2015, 06/2016, Multicultural Festival, Guelph, ON, Worked in concession stands, greeted attendants of the festival, handed food out and cleaned up
- Volunteer, 09/2014, 11/2015, Guelph Youth Council, Guelph, ON, Attended multiple meetings and contributed thoughts and opinions in order to help enrich the youth culture within the community, Volunteered to help during the Guelph Youth Council's stand during the Multicultural Festival, demonstrated the activities that were being held and worked with kids
- Volunteer, 12/2014, 12/2015, Children's Christmas Party, Guelph, ON, Prepared activities in advance for children to enjoy, assisted children when they needed help and did demonstrations on how to do various activities being held at the Christmas Party
Languages
English
Native or Bilingual
Timeline
Sales Associate
Mark's Work Warehouse
09.2021 - Current
Data Entry Clerk
University of Guelph Laboratory Services
03.2015 - 04.2020
Bachelor of Arts - Studio Art
College of Arts, University of Guelph
High School Diploma -
Guelph Collegiate Vocational Institute