Alissa Smith
Murrieta
Summary
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills that will better help my future. I am a highly enthusiastic customer service profession with 9 years of interface experience. I am energetic, and a reliable worker. Also very outgoing and driven to reach guest needs. I always make sure to do my very best in providing great customer service.
Overview
12
12
years of professional experience
Work History
Store General Manager
Cafe Rio
05.2018 - 02.2024
- In Charge of Hiring, and on boarding new employees as well as scheduling
- Ordering product, and doing inventory Weekly
- Prepare food, and make sure staff is taking correct steps in the heating and cooling method of product.
- Monitor employees and give them guidance to preform up to Cafe Rio customer standards.
- Open and close cash, and do bank deposits.
- Maintain a well organized and running store while providing the best customer service
Manager
A la minute Handcrafted Ice-cream
02.2015 - 05.2018
- Helped in planning, scheduling all employees, and directing the management of the establishment in accordance with the current applicable standards.
- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
- Accomplishes staff results by communication job expectations; planning monitoring, and enforcing policies and procedures.
- Purchased supplies from authorized food vendors.
- Contributes to team effort by accomplishing related results as needed.
- Deposits
- Performs food preparation duties such as preparing ice cream bases and properly freezing ice cream to correct temperature and consistency.
Coffee Cart
San Manuel
02.2015 - 07.2015
- Cash handling; opening and closing drawer
- Grabbing desired food for customer, and making them coffee
- Restocked pastry, and condiments
Valet greeter/Guest services
Morongo Casino Resort
06.2012 - 02.2014
- Control the flow of traffic on the valet port.
- Responsible to immediately open/close door for guest.
- Greet with a friendly hello, and make sure guest feels welcomed.
- Assist goes with any luggage, bags etc. and make sure that it gets up to their room.
- Responsible to puttee guest in a positive state of mind before walking into the casino.
- Maintain a relationship with guest.
Education
High School Diploma - undefined
Moreno Valley High school
Moreno Valley, Ca01.2012
Skills
Accomplishments
I have provided leadership skills in helping open a new store by hiring and teaching employees the core values within the company.
I have worked in a store that was only making 20k weekly and brought it up to 30k weekly by promoting products and providing great customer service.
Timeline
Store General Manager
Cafe Rio
05.2018 - 02.2024
Manager
A la minute Handcrafted Ice-cream
02.2015 - 05.2018
Coffee Cart
San Manuel
02.2015 - 07.2015
Valet greeter/Guest services
Morongo Casino Resort
06.2012 - 02.2014
High School Diploma - undefined
Moreno Valley High school