Alissa Smith
Murrieta
Summary
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills that will better help my future. I am a highly enthusiastic customer service profession with 9 years of interface experience. I am energetic, and a reliable worker. Also very outgoing and driven to reach guest needs. I always make sure to do my very best in providing great customer service.
Overview
12
12
years of professional experience
Work History
Store General Manager
Cafe Rio
05.2018 - 02.2024
- In Charge of Hiring, and on boarding new employees as well as scheduling
- Ordering product, and doing inventory Weekly
- Prepare food, and make sure staff is taking correct steps in the heating and cooling method of product.
- Monitor employees and give them guidance to preform up to Cafe Rio customer standards.
- Open and close cash, and do bank deposits.
- Maintain a well organized and running store while providing the best customer service
Manager
A la minute Handcrafted Ice-cream
02.2015 - 05.2018
- Helped in planning, scheduling all employees, and directing the management of the establishment in accordance with the current applicable standards.
- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
- Accomplishes staff results by communication job expectations; planning monitoring, and enforcing policies and procedures.
- Purchased supplies from authorized food vendors.
- Contributes to team effort by accomplishing related results as needed.
- Deposits
- Performs food preparation duties such as preparing ice cream bases and properly freezing ice cream to correct temperature and consistency.
Coffee Cart
San Manuel
02.2015 - 07.2015
- Cash handling; opening and closing drawer
- Grabbing desired food for customer, and making them coffee
- Restocked pastry, and condiments
Valet greeter/Guest services
Morongo Casino Resort
06.2012 - 02.2014
- Control the flow of traffic on the valet port.
- Responsible to immediately open/close door for guest.
- Greet with a friendly hello, and make sure guest feels welcomed.
- Assist goes with any luggage, bags etc. and make sure that it gets up to their room.
- Responsible to puttee guest in a positive state of mind before walking into the casino.
- Maintain a relationship with guest.
Education
High School Diploma - undefined
Moreno Valley High school
Moreno Valley, Ca01.2012
Skills
Sharing knowledge and new ideas with team to help promote guest satisfaction and build sales
Rapidly Removes guest conflicts
Able to multitask, handle situations properly if and when customers aren't satisfied
Adaptive team player
Can quickly learn routines associated with registers/computers and opening/closing procedures
Sharp problem solver
Building up team members to advance within company
Utilize leadership skills to teach team members to be affective and efficient when guest problem occurs
Accomplishments
I have provided leadership skills in helping open a new store by hiring and teaching employees the core values within the company.
I have worked in a store that was only making 20k weekly and brought it up to 30k weekly by promoting products and providing great customer service.
Timeline
Store General Manager
Cafe Rio
05.2018 - 02.2024
Manager
A la minute Handcrafted Ice-cream
02.2015 - 05.2018
Coffee Cart
San Manuel
02.2015 - 07.2015
Valet greeter/Guest services
Morongo Casino Resort
06.2012 - 02.2014
High School Diploma - undefined
Moreno Valley High school