Alissa Semain
Santa Monica
Summary
Skilled finance manager, knowledgeable about accounting practices, principles and requirements. Successfully maintains compliant, accurate and cost-effective financial operations for restaurant businesses. Over 3 years in the finance field and 8 years in a fine-dining restaurant. I am eager to extend my knowledge in the field of finance and grow as a person.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Landrys Restaurants
04.2020 - Current
- Implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
- Managed invoices and inventory of restaurant products.
- Evaluated and approved contracts, proposals and purchase orders.
- Examined financial statements and income statements to review company's financial performance.
- Contributed to recruiting, interviewing and hiring processes to fill open hostess roles.
- Trained and delivered orientation for new hostesses in alignment with company-established standards.
- Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
- Scheduled repairs and maintenance for the building and kept track of R&M monthly spending.
- Oversaw cash flow, controlled costs and financial matters.
- Managed payroll processing and changes for 120+ employees.
Maitre D'
Landrys Restaurant
05.2015 - 04.2020
- Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
- Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
- Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
- Directed and trained 25+ team members to perform according to company and industry quality standards and established job objectives for optimum customer service.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
Associate of Arts - Nursing
Moorpark College
Moorpark, CA05.2021
Skills
- Recruitment and hiring
- Communication
- Team management
- Problem resolution
- Reliable & trustworthy
- Good work ethic
- Team building
- Organization
Certification
- Certified Yoga Instructor
Education and Training
other
Timeline
Food and Beverage Manager
Landrys Restaurants
04.2020 - Current
Maitre D'
Landrys Restaurant
05.2015 - 04.2020
Associate of Arts - Nursing
Moorpark College
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