Summary
Overview
Work History
Education
Languages
Interests
Timeline
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Alissa Ramacieri

Hamilton,ON

Summary

I am a well diversified individual having worked in many different industries. I am familiar with Microsoft programs, POS systems and cash handling. I work well with a team and independently. I specialize in customer service and experiences with my outgoing and personable personality. I am a quick learner and have a variety of skills that make me an asset to any team.

Overview

7
7
years of professional experience

Work History

Bartender Supervisor

Royal Meats
05.2024 - Current
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Increased overall revenue with creative drink promotions and themed events.
  • Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.

Administrative Assistant

AWIN Mercedes Benz
11.2023 - 11.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Server

Porthouse Restaurant
04.2022 - 04.2024
  • Skilled at providing exceptional customer service experiences
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Receptionist Manager

Elva Beauty Salon
05.2019 - 03.2021
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Created organized filing system to manage department documents.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Sales Associate

Call It Spring
09.2018 - 08.2019
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Diploma of Paralegal Studies - Law

Mohawk College of Applied Arts And Technology
Hamilton, ON
05.2024

High School Diploma -

Saint Thomas More
Hamilton, ON
06.2018

Languages

English
Native or Bilingual
French
Limited Working

Interests

I am interested in social media, I have a passion for online marketing I have managed social media accounts like Instagram and Tik Tok for my past employers, gaining revenue and popularity through social media marketing


I am an active member of the SPINCO community, SPINCO is an exercise studio specializing in cycling classes I have been a member of their volunteer team and completed almost 300 classes

Timeline

Bartender Supervisor

Royal Meats
05.2024 - Current

Administrative Assistant

AWIN Mercedes Benz
11.2023 - 11.2024

Server

Porthouse Restaurant
04.2022 - 04.2024

Receptionist Manager

Elva Beauty Salon
05.2019 - 03.2021

Sales Associate

Call It Spring
09.2018 - 08.2019

Diploma of Paralegal Studies - Law

Mohawk College of Applied Arts And Technology

High School Diploma -

Saint Thomas More

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Alissa Ramacieri