Alissa Ramacieri
Hamilton,ON
Overview
7
7
years of professional experience
Work History
Bartender Supervisor
Royal Meats
05.2024 - Current
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Increased overall revenue with creative drink promotions and themed events.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
Administrative Assistant
AWIN Mercedes Benz
11.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server
Porthouse Restaurant
04.2022 - 04.2024
- Skilled at providing exceptional customer service experiences
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Receptionist Manager
Elva Beauty Salon
05.2019 - 03.2021
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Sales Associate
Call It Spring
09.2018 - 08.2019
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Diploma of Paralegal Studies - Law
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2024
High School Diploma -
Saint Thomas More
Hamilton, ON06.2018
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Bartender Supervisor
Royal Meats
05.2024 - Current
Administrative Assistant
AWIN Mercedes Benz
11.2023 - 11.2024
Server
Porthouse Restaurant
04.2022 - 04.2024
Receptionist Manager
Elva Beauty Salon
05.2019 - 03.2021
Sales Associate
Call It Spring
09.2018 - 08.2019
Diploma of Paralegal Studies - Law
Mohawk College of Applied Arts And Technology
High School Diploma -
Saint Thomas More