ALISSA MCGILL
Waterloo,Canada
Summary
Thoughtful leading small business owner with a strong customer service based background seeking part time employment. Demonstrates strength in staff management & organizational skills, to enhance day to day operations within tight deadlines. Skilled with a strong attention to detail in providing impactful print advertising and fostering client loyalty. Experienced with working in busy retail settings providing friendly & attentive customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Publisher
Living Local Magazine
11.2019 - Current
- Management of daily operations, including customer service, production of a monthly print publication, and supporting staff, to ensure that all tasks are completed on a tight timeline.
- Maintaining a high standard of customer service by providing high-quality print advertising products.
- Prepared staff work schedules and assigned specific duties.
- Management of the magazine distribution team, delivery routes, and rack locations of the final print product.
- Execution of all copy editing and proofing for the print advertisements and editorial content.
- Photography services for current listings featured in the magazine.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Perform all bookkeeping and transactions, including purchases, expenses, sales revenue, invoices, and payments.
Client Coordinator
Capri Hairstyles
03.2017 - 03.2018
- Provided customer service for salon and spa clientele by booking appointments, greeting guests upon arrival, checking them out, processing payments, and rebooking for their future appointments.
- Reconciled end-of-day transactions, and performed responsibilities related to handling cash and banking transactions.
- Responsible for opening and closing the business.
- Maintained up-to-date records of all client communications, requests, and transactions.
- Responsible for tracking product inventory and ordering and restocking salon products.
Education
Hairstyling
Voila Institute of Hair Design
04.2001
Skills
- Small business operations
- Business management
- Hiring and staffing
- Design coordination
- Customer service
- Attention to detail
- Organizational skills
- Time management
- Multitasking Abilities
- Retail transactions & operations
- Retail display setups
Certification
Real Estate Staging Professional
Timeline
Owner/Publisher
Living Local Magazine
11.2019 - Current
Client Coordinator
Capri Hairstyles
03.2017 - 03.2018
Hairstyling
Voila Institute of Hair Design
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