Alissa Hood
San Francisco
Summary
Compassionate professional with over a decade of experience in hospitality and community-centered service. Skilled in delivering care with empathy, maintaining composure under pressure, and leading with clarity in fast-paced environments. Background includes managing teams and events, supporting patient needs as a hospital volunteer, and leading peer education —demonstrating both a strong academic foundation and a deep commitment to service.
Overview
6
6
years of professional experience
Work History
Assistant Manager/ Server
Wooden Spoon
San Francisco
04.2022 - Current
- Delivered attentive, people-centered service in a fast-paced environment, ensuring positive guest experiences.
- Maintained composure and organization while managing multiple responsibilities effectively.
- Collaborated with team members to coordinate tasks and support efficient workflows.
Manager/ Barista
Lady Falcon Coffee Club
San Francisco
02.2019 - Current
- Implemented operational policies to enhance long-term efficiency and guest experience.
- Delivered exceptional customer service with meticulous attention to detail in fast-paced environments.
- Organized and executed large-scale events, including Outsidelands & Coffee Fest.
Teaching Assistant
City College of San Francisco
San Francisco
01.2024 - 05.2024
- Facilitated weekly review sessions for over 30 students, reinforcing core concepts in general chemistry.
- Designed and delivered tailored practice problems and lesson reviews based on course content.
Education
Science Core of Nursing - Human Biology
City College of San Francisco
San Francisco, CA12-2024
Bachelor of Science - Community Health And Sciences
University of Nevada, Reno
Reno, NV06-2015
Skills
- Active listening
- Leadership and team coordination
- Critical thinking and problem-solving
- Event planning and execution
- Adaptability in fast-paced environments
- Academic support and peer mentoring
- Prioritization and multitasking
- Composure under stress
Volunteer Experience
UCSF Medical Center – Volunteer, 14-Long Nursing Unit
San Francisco, CA | February 2025 – Present
- Support the nursing team by answering the patient call line and assisting with patient tasks such as delivering supplies, adjusting room setup, and offering presence.
- Observe day-to-day nursing operations, gaining insight into interdisciplinary teamwork, hospital protocols, and patient-centered care
Timeline
Teaching Assistant
City College of San Francisco
01.2024 - 05.2024
Assistant Manager/ Server
Wooden Spoon
04.2022 - Current
Manager/ Barista
Lady Falcon Coffee Club
02.2019 - Current
Science Core of Nursing - Human Biology
City College of San Francisco
Bachelor of Science - Community Health And Sciences
University of Nevada, Reno
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