Alison Royer
El Cajon
Summary
Dynamic administrative professional with a robust background in office management, scheduling, and effective communication. Proven ability to manage multiple tasks efficiently, ensuring seamless operations while providing exceptional support to executive teams. Strong collaborator thriving in fast-paced environments. Recognized for reliability and a commitment to fostering a positive work atmosphere that enhances team productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Substance Abuse Counselor
McAlister Institute
El Cajon
05.2023 - Current
- Conducted comprehensive assessments and developed personalized treatment plans that reduced relapse incidents for high-risk clients.
- Delivered evidence-based interventions including CBT and motivational interviewing, increasing client retention and progress.
- Maintained accurate clinical documentation and compliance with licensing standards to support program quality and funding.
- Assessed incoming clients using ASAM criteria and documented level-of-care recommendations in EHR.
- Collected and scored standardized screening instruments (AUDIT, DAST) to guide level-of-care placement.
Welcome Center Peer Assistant
Rogue Community College
Grants Pass, OR
01.2022 - 01.2022
- Provided courteous service to students, staff, and community members, resolving inquiries and improving satisfaction.
- Scheduled cross-departmental appointments and conducted reminder outreach to reduce no-shows and streamline student access.
- Answered phone inquiries, logged requests in CRM, and escalated complex cases to advisors for timely resolution.
- Welcomed visitors at the front desk, verified documents, and directed students to appropriate services for faster support.
Team Trainer
Whole Foods
Del Mar, CA
01.2021 - 01.2022
- Completed monthly safety training on schedule, maintaining full compliance with company requirements.
- Led onboarding for new hires, accelerating time-to-productivity for team members.
- Conducted monthly inventory of department supplies with 100% accuracy.
- Participated in weekly management production meetings to align team priorities and resolve operational issues.
- Coached team members on produce handling standards, improving shelf presentation and reducing spoilage.
- Delivered hands-on POS and register training to new hires, reducing transaction errors on first shifts.
Education
AODS - Alcohol And Other Drug Studies
Tarzana Treatment Centers College
Woodland Hills, CA11-2024
General Studies/Psychology
Rogue Community College
Grants Pass, OR06-2023
Skills
- Care Coordination
- Data entry
- Group Facilitation
- Crisis Intervention
- Time Management
- Customer service
- Computer skills
- Office administration
Certification
- CAADC - Certified Advanced Alcohol and Drug Counselor
Timeline
Certified Substance Abuse Counselor
McAlister Institute
05.2023 - Current
Welcome Center Peer Assistant
Rogue Community College
01.2022 - 01.2022
Team Trainer
Whole Foods
01.2021 - 01.2022
AODS - Alcohol And Other Drug Studies
Tarzana Treatment Centers College
General Studies/Psychology
Rogue Community College